Key Account Manager📣 Job Ad

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. The company has over 25 years of conversational AI research and development, serving more than 5,000 enterprises across the MENA region. Unifonic pioneers sovereign, agentic AI through its Agentic Studio platform, fostering an environment that values creativity and collaboration.

The Key Account Manager Role

Unifonic is seeking a Key Account Manager to join its Sales team in Riyadh, Riyadh Province. This full-time role focuses on building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager will manage key accounts, understand customer business objectives, identify growth opportunities, and deliver value through Unifonic's solutions. This position involves serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth.

Core Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Candidate Qualifications

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.

Required Skills and Experience

• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Working with the Sales Team

The Sales team at Unifonic is responsible for driving revenue and acting as trusted consultants to customers, comprising experts in account management, business development, and customer service. This role requires strategic thinking and strong commercial acumen to achieve business objectives and maximize long-term customer value within a collaborative environment where employees are considered shareholders.