Key Account Manager

About Unifonic and the Sales Team

Unifonic is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is developing sovereign, agentic AI through its Agentic Studio platform. The Sales team aims to drive revenue while serving as trusted consultants to customers, collaborating with other departments to ensure products and services meet customer needs.

Role Overview: Key Account Manager

As a Key Account Manager at Unifonic, based in Riyadh, you will be responsible for building and maintaining strong relationships with strategic enterprise customers. This full-time role involves driving business growth by managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 5-10 years of experience and focuses on customer success, retention, and revenue growth.

Key Responsibilities

• Manage and expand a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving team revenue and growth objectives.

Required Skills and Experience

• 5-10 years of experience in sales, account management, or business development.
• Exceptional relationship management abilities.
• Strong strategic thinking and commercial acumen.
• Analytical thinking and problem-solving skills.
• Demonstrated ownership and accountability for projects.
• Effective communication skills across teams.
• Ability to collaborate effectively with others.
• Adaptability and a commitment to continuous learning.
• Resilience under pressure and constructive handling of setbacks.
• Focus on quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Work Environment

This is a full-time position located in Riyadh Province, specifically in Riyadh. The role involves working within a team of experts in account management, business development, and customer service, collaborating closely with various internal departments.

Application Process

Unifonic welcomes candidates with a track record of success in sales, a passion for building relationships, and a commitment to helping others to apply for this role.