Key Account Manager📣 Job Ad

About Unifonic and the Role

Unifonic, an AI-native customer experience platform recognized as a Great Place to Work®, is seeking a Key Account Manager for a full-time position in Riyadh, Riyadh Province. Unifonic serves over 5,000 enterprises across MENA, leveraging over 25 years of conversational AI research and development to pioneer sovereign, agentic AI through its Agentic Studio platform. The perception of Unifonic by buyers, analysts, media, and the broader market is a strategic asset, and this role is responsible for owning that perception.

Role Overview

The Key Account Manager will be responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The successful candidate will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. This position requires strong relationship management, strategic thinking, and commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Managing and growing a portfolio of enterprise customers.
• Developing trusted relationships with key stakeholders and executive sponsors.
• Creating and executing strategic account plans.
• Identifying opportunities for account expansion through additional products and services.
• Conducting regular business reviews and ensuring customer satisfaction.
• Collaborating with Customer Success and other internal teams to maximize customer value.
• Maintaining accurate account plans, forecasts, and CRM records.
• Identifying opportunities to expand business within existing accounts.
• Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Leading commercial discussions and solution presentations.
• Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
• Contributing to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Technical Skills and Tools

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.

Desired Attributes

• Analytical thinking and problem-solving
• Ownership and accountability
• Communication
• Collaboration
• Adaptability and learning
• Mentorship and knowledge sharing
• Resilience
• Quality and attention to detail
• Advocacy and innovation