Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. The company is recognized as a Great Place to Work® and has over 25 years of experience in conversational AI research and development. Unifonic serves more than 5,000 enterprises across MENA and is developing sovereign, agentic AI through its Agentic Studio platform. The company fosters an environment that values creativity, collaboration, and innovation.

The Role of Key Account Manager

Unifonic is seeking a Key Account Manager to join its Sales team in Riyadh, Riyadh Province. This full-time role involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager will manage key accounts, understand customer business objectives, identify growth opportunities, and deliver value through Unifonic's solutions. The role requires 6-10 years of experience and focuses on serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth. Exceptional relationship management, strategic thinking, and strong commercial acumen are essential to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Traits

• Technical Proficiency: Proficiency in CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics; strong forecasting and pipeline management skills; data analysis and reporting; strategic planning and account growth management; proposal development and commercial documentation.
• Commercial Acumen: Ability to develop customer-centric solutions and apply CRM best practices, including customer retention and expansion strategies.
• Character Traits: Analytical thinking and problem-solving, ownership and accountability, effective communication, collaboration, adaptability and continuous learning, mentorship and knowledge sharing, resilience, quality and attention to detail, and advocacy for innovation.