Manager Sales Operations📣 Job Ad

About the Role at Masimo

Masimo is seeking a Manager Sales Operations to join our team in Riyadh, Saudi Arabia. This full-time role primarily focuses on managing customer orders from receipt through to shipment, ensuring efficient daily execution for next-day delivery in major metro locations. The position also involves stock organization and assisting clients with product orders, tracking, and stock management, working closely within a team environment.

Core Responsibilities: Order Management

• Process Purchase Orders (POs) into the Expandable ERP system, including those received via fax and email.
• Verify prices on all POs against system, contract, or quote prices.
• Ensure accuracy of all order details, such as address, special requests, part numbers, descriptions, and quantities, upon ERP entry.
• Resolve incorrect or incomplete orders through direct communication with customers or salespersons.
• Advise customers daily on delayed order statuses via phone and email.
• Liaise with the OUS (Neuchatel) team for orders on credit hold, ensuring no stock release without Finance Team approval.
• Obtain approval for Return for Credit inquiries and complete the return to stock process upon item receipt.

Customer Engagement and Support

• Address and resolve customer complaints and inquiries as needed.
• Respond to customer queries regarding pricing, proof of delivery (PODs), shipment tracking, and invoices.
• Manage customer questions or concerns related to order status and other issues.
• Complete New Customer Application Requests in Salesforce and create New Billing and Shipping Addresses in Expandables.
• Follow up with customers on requests for amended orders and payments for Pro-Forma invoices for prepaid accounts.

Logistics and Administrative Duties

• Assist with stocktaking and stock management, including physical inventory counts (annual full stock take and ad-hoc cycle counts).
• Provide support for logistics operations as required.
• Prioritize answering phones and ensure rapid response to all customer queries.
• Manage the ANZ mailbox to prevent missed orders or inquiries.
• Upload invoices into Coupa and complete New Supplier Requests.
• Process Product Requests for the Sales and Clinical Team (Evaluation and Demo Orders).
• Update the Customer Complaint Log as inquiries arise and promptly file all Customer Purchase Orders.
• Complete requests for the return of evaluation devices and assist with general office administration tasks.

Candidate Profile and Qualifications

The ideal candidate is a driven, high-energy, and dedicated team player capable of working effectively under pressure, learning quickly, and adapting to change while adhering to routines. Superb time management skills, excellent written and verbal communication, and a high level of attention to detail are imperative for this role.

• Experience: Minimum two (2) years of customer service experience with complex order entry and ERP skills.
• Technical Skills: Proficient computer skills including data entry, Outlook, MS Word, and Excel.
• Attributes: Punctual, results-oriented, self-starter, adaptable, organized, detail-oriented, excellent problem-solving skills, and capable of working independently. Trustworthy and professional.
• Preferred Qualifications: Familiarity with medical devices.

Education

• A Bachelor's degree in Business Administration is preferred.