Receptionist InterContinental

About the Role

IHG Hotels & Resorts is seeking a Receptionist InterContinental to join the team in Riyadh, Saudi Arabia. This full-time position is ideal for candidates with 0-1 years of experience, focusing on providing professional guest services and ensuring smooth hotel operations at the front desk.

Key Responsibilities

• Welcome and greet guests in a professional manner.
• Manage guest check-in and check-out procedures efficiently, verifying information and ensuring accuracy.
• Process room payments, deposits, and other guest transactions.
• Handle guest requests, inquiries, and complaints professionally, providing information about hotel facilities, services, and local attractions.
• Manage room assignments and coordinate with Housekeeping regarding room status.
• Handle telephone calls, emails, and guest messages promptly.
• Assist guests with reservations, modifications, and cancellations.
• Monitor arrivals, departures, VIP guests, and special requests.
• Maintain accurate guest records and update the hotel system accordingly.
• Coordinate with other departments to ensure guest requests are followed up.
• Prepare and review daily reports and handover information.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and InterContinental service standards.
• Handle guest keys and ensure proper key control procedures are followed.
• Assist with luggage arrangements and transportation requests when required.
• Maintain confidentiality of guest information.
• Follow cash handling, security, health, and safety procedures.
• Promote hotel services and facilities when appropriate.
• Support colleagues and other departments during busy periods.
• Attend daily briefings and communicate important guest information to the team.
• Complete all assigned tasks and ensure a proper handover at the end of the shift.

Candidate Profile

The ideal candidate will have 0-1 years of experience in a similar role, demonstrating a commitment to guest satisfaction and operational efficiency. Strong communication and organizational skills are essential for this position.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector. The role requires adherence to established hotel policies and service standards to maintain a high level of guest experience.

Application Information

Salary details for this position will be disclosed during the recruitment process. Interested candidates are encouraged to apply.