SAMA Customer Care Specialist

About Hala

Hala is a fintech company operating in the MENAP region, focused on redefining financial services for Small and Medium-sized Enterprises (SMEs). The company aims to empower SMEs by providing financial and technological tools to support their business operations and growth. Established in 2017, Hala holds licenses from the Saudi Arabian Central Bank and has entities in UAE, Saudi Arabia, and Egypt, offering solutions for payment digitization, sales, and operations management.

The Role: SAMA Customer Care Specialist

Hala is seeking a SAMA Customer Care Specialist to join its team in Riyadh. This full-time position requires 2-5 years of experience and involves direct interaction with SAMA representatives to ensure satisfaction and maintain strong relationships. The specialist will be responsible for handling inquiries and complaints, providing accurate information, and adhering to established communication protocols.

Key Responsibilities

• Identify and assess SAMA’s needs to achieve satisfaction.
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide suitable solutions and alternatives within specified time limits, and follow up to ensure resolution.
• Maintain Call Center Key Performance Indicators (KPIs).
• Follow communication procedures, guidelines, and policies.

Qualifications and Experience

• 2-5 years of relevant experience.
• Demonstrated ability to assess customer needs and build trust.
• Proficiency in providing accurate information and managing complaints effectively.
• Understanding of call center operations and KPI maintenance.
• Adherence to established communication procedures and policies.

Work Environment and Benefits

Hala offers a diverse and inclusive culture that supports innovation and flexibility across remote, in-office, and hybrid work models. The company provides competitive compensation packages, which may include potential for shares. Hala emphasizes personal development through regular training and an annual learning stipend, supporting career growth within a fast-paced environment. The team comprises over 40 nationalities working across 7 countries. Employees are given significant responsibility and autonomy, with a focus on trust to achieve optimal results.

Application Process

Candidates interested in this full-time position in Riyadh are encouraged to apply. Salary details will be discussed during the interview process.