Senior Account Manager Quick Commerce Last Mile Logistics Delivery Service Partners (Saudi National)

About the Role

Afaq - Logistics Branch is seeking a Senior Account Manager, Quick Commerce, Last Mile Logistics, Delivery Service Partners (Saudi National) to join its team in Riyadh. This full-time role involves advising and partnering with Amazon’s Delivery Service Partners (DSPs), who operate last-mile delivery businesses for Amazon. The Senior Account Manager will lead a team of 6+ managers, overseeing more than 80 delivery partners within Amazon’s quick commerce business, which includes 15-minute and 2-hour delivery services across Saudi Arabia.

Role Context and Responsibilities

The Senior Account Manager will manage partner relationships throughout the business lifecycle, addressing challenges, shaping business plans, and identifying obstacles to support effective decision-making and success. This position requires regular travel to meet business owners in person weekly. The role involves working with a diverse group of entrepreneurs, ranging from those new to logistics to seasoned carriers.

• Lead a team of 6+ account managers and their portfolio of 80+ delivery partners, focusing on strategy, accountability, and key performance metrics.
• Collaborate with internal teams, including Program Managers, Compliance, and Finance personnel, to ensure partners launch and scale in adherence to program requirements.
• Support owners by removing operational obstacles and enhancing financial, operational, and safety practices at the network level.
• Analyze problems, generate insights, provide recommendations, and drive change internally and externally as a Lead, Logistics Supply Chain Manager.
• Engage with various internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health teams.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and establish two-way feedback channels with OTR teams, DSPs, and WW/EU Product and Strategy teams.
• Work with Amazon’s safety and regional operations teams to maintain safe and compliant partner businesses, coaching owners on high-performing operations.
• Support new owners through onboarding and launch processes, guiding them in scaling operations, managing issues, and preparing for peak periods.
• Analyze customer metrics to identify improvement opportunities and coach owners on effective use of Amazon’s delivery tools.
• Identify workflow inefficiencies and implement network-level improvements, while addressing delivery station processes that negatively impact operations.
• Strengthen relationships with delivery partners, improve their satisfaction, and act as their advocate within Amazon, while also raising driver standards.

Qualifications and Requirements

• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.
• 7+ years of experience in account or relationship management, small business logistics, or retail/vendor/supplier management.
• Experience in transportation or supply chain.

Disability Inclusion

Afaq - Logistics Branch fosters an inclusive culture. Candidates with disabilities requiring workplace accommodation or adjustment during the application and hiring process, including interview or onboarding support, should visit https://********************************************** for more information. If the country/region of application is not listed, please contact your Recruiting Partner.