Senior Data Center Technician

About the Role

HCLTech is seeking a Senior Data Center Technician for a full-time, shift-based position in Riyadh, Saudi Arabia. This hands-on, field-based role is critical for supporting and leading operations within an enterprise data center environment, ensuring the high availability of business-critical systems.

Key Responsibilities

• Perform and lead daily data center operations during assigned shifts.
• Act as a technical escalation point for enterprise-critical incidents and outages.
• Install, maintain, and troubleshoot active infrastructure, including enterprise servers, network switches/routers, storage, and PDUs.
• Install, maintain, and troubleshoot passive infrastructure, such as structured copper and fiber cabling, patch panels, racks, and labeling.
• Execute rack-and-stack activities, hardware refreshes, lifecycle replacements, and decommissioning processes.
• Support facility systems, including UPS, generators, cooling, and environmental monitoring.
• Monitor alarms and respond to incidents in accordance with enterprise SLAs and change processes.
• Coordinate closely with Enterprise IT, Network, Security, and Facilities teams.
• Ensure compliance with enterprise standards, security policies, and audit requirements.
• Maintain detailed documentation, asset records, and shift handover reports.
• Mentor junior technicians and enforce operational best practices.

Required Qualifications and Skills

• 2-5 years of significant experience in a data center or mission-critical environment.
• Expert-level knowledge of active and passive data center infrastructure.
• Advanced hands-on experience with fiber (SM/MM) and copper cabling, including testing and troubleshooting.
• Strong understanding of enterprise server, network, and storage platforms.
• Solid knowledge of power distribution, redundancy models (N+N), and cooling systems.
• Proven ability to manage incidents and perform root-cause troubleshooting.
• Experience working in a 24/7 shift-based operation.
• Strong communication, documentation, and stakeholder coordination skills.

Preferred Qualifications

• ITIL knowledge or experience in enterprise incident and change management.
• Experience with DCIM, CMDB, or enterprise monitoring tools.

Work Environment

This role operates within a dynamic enterprise data center setting, requiring close collaboration with various IT and facilities teams to maintain operational excellence and system availability.

Application Process

Qualified candidates are encouraged to apply. Salary details will be discussed during the interview process.