Senior IT Operation Specialist

About the Role

Ninja, a quick-commerce company, is seeking a Senior IT Operation Specialist to join their team in Riyadh, Riyadh Province. This full-time position requires 4+ years of experience and focuses on managing identity, device management, and endpoint security platforms. The specialist will ensure technical controls meet NCA ECC and PDPL requirements, reporting to the IT Manager and collaborating with various internal teams.

Key Responsibilities

• Own and operate identity, MDM, and EDR platforms, including JumpCloud and Google Workspace IAM, device enrollment, access controls, security policies, and configuration standards.
• Define and enforce device compliance, patching, endpoint security, DLP, and configuration baselines.
• Identify non-compliant devices and drive remediation and continuous improvement initiatives.
• Provide advanced troubleshooting across endpoints, identity, authentication, device management, and security tooling, coordinating with internal teams and vendors.
• Support security incident investigation and remediation related to managed platforms.
• Maintain technical controls, documentation, and evidence supporting NCA ECC and PDPL compliance.
• Mentor junior specialists, review their work, and maintain operational procedures and technical documentation.

Required Experience

• A minimum of 4+ years and a maximum of 5 years of relevant experience in IT operations, specifically with identity, device management, and endpoint security platforms.

Technical Environment

The role involves managing platforms such as JumpCloud, Google Workspace, MDM, DLP, and EDR across both corporate and operational devices. A strong understanding of technical controls necessary for NCA ECC and PDPL compliance is essential.

Collaboration and Reporting

The Senior IT Operation Specialist will report directly to the IT Manager. Close collaboration is required with the Cybersecurity & Data Protection team, Store Operations, End User Support, and IT Governance to ensure seamless IT operations and security.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh Province. The salary for this role will be disclosed during the interview process.