Senior IT Quality Assurance Specialist📣 Job Ad

Senior IT Quality Assurance Specialist at DallahHealth

DallahHealth is seeking a Senior IT Quality Assurance Specialist to join its team in Riyadh, Saudi Arabia. This full-time role is central to ensuring the reliability and performance of the hospital’s IT systems, applications, and digital services.

Role Overview and Impact

The specialist will perform advanced quality assurance activities, ensuring that all software applications and IT services meet predefined quality standards. A key focus is to support clinical excellence, comply with Saudi healthcare regulatory requirements, and contribute to the hospital’s accreditation readiness. This position plays a crucial role in minimizing system failures and enhancing patient safety through robust technology.

Core Responsibilities

• Ensure all work adheres to approved policies, processes, procedures, and instructions.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering leading practices, cost reduction, and productivity.
• Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.
• Implement IT quality assurance frameworks, policies, and procedures across all IT services.
• Conduct functional, integration, regression, and user acceptance testing (UAT) for hospital IT systems, including EMR, HIS, ERP, patient portals, and mobile applications.
• Prepare and maintain detailed test plans, test scripts, and defect reports.
• Validate new releases, patches, and system upgrades prior to deployment.
• Ensure IT systems comply with MOH, CBAHI, and JCI accreditation requirements regarding technology service quality.
• Assist in preparing documentation and evidence for internal audits and external regulatory inspections.
• Monitor IT KPIs and contribute to quality reports required for accreditation bodies.
• Participate in root cause analysis (RCA) of IT incidents and system failures, recommending corrective actions and preventive actions (CAPA).
• Collaborate with IT developers, system analysts, infrastructure teams, clinical informatics, and end-users (clinical, nursing, administrative) during testing cycles.
• Act as a quality advocate in IT projects, ensuring user needs and safety considerations are addressed.
• Maintain comprehensive documentation of QA activities, testing outcomes, and system validation logs.
• Develop and update standard operating procedures (SOPs) for IT quality processes and prepare performance reports for management and quality committees.

Candidate Profile and Experience

Candidates for this role should possess 5 to 10 years of relevant experience in IT Quality Assurance. Essential qualifications include:

• Demonstrated experience in testing clinical and administrative hospital systems (*, EMR, HIS, ERP, LIS, PACS).
• Familiarity with Saudi healthcare standards, including those from MOH, CBAHI, JCI, and SFDA.
• Experience with incident management and service improvement methodologies (*, RCA, CAPA).

Desired Skills and Knowledge

• Prior experience within healthcare environments is preferred.
• Knowledge of test automation tools and modern testing frameworks is considered an advantage.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute significantly to the digital transformation and patient safety initiatives at DallahHealth.