Senior ServiceNow SPM Consultant

Job Overview

LanceSoft Middle East is seeking a Senior ServiceNow SPM Consultant with over 10 years of experience to join their team in Riyadh, Saudi Arabia. This is a contract position focused on implementing, configuring, enhancing, and supporting ServiceNow Strategic Portfolio Management (SPM) solutions.

Role Purpose

The Senior ServiceNow SPM Consultant will be responsible for optimizing strategic planning, project portfolio management, resource management, and demand management processes within the ServiceNow platform. The role involves leading the design and implementation of SPM solutions and ensuring alignment with business objectives.

Key Responsibilities

• Lead the design, implementation, configuration, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and manage SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Strategic Planning.
• Gather business requirements and translate them into functional and technical solutions within the ServiceNow platform.
• Collaborate with business stakeholders, project managers, portfolio managers, and IT teams to align SPM solutions with business objectives.
• Configure workflows, business rules, client scripts, UI policies, notifications, and integrations as required.
• Support portfolio planning, project prioritization, resource allocation, financial tracking, and performance reporting.
• Develop dashboards, reports, KPIs, and performance metrics to support portfolio-level decision-making.
• Lead solution design discussions, technical reviews, testing, deployment, and post-implementation support.
• Ensure adherence to ServiceNow development best practices, platform governance, security, and upgrade standards.
• Troubleshoot platform issues and provide technical guidance to developers and functional teams.
• Prepare technical documentation, solution designs, and knowledge-transfer materials.

Qualifications and Experience

• A minimum of 10 years of experience in ServiceNow SPM.
• ServiceNow Certified System Administrator (CSA) is preferred.
• ServiceNow SPM-related implementation or specialist certifications, where applicable.
• Experience leading enterprise-scale ServiceNow implementations.
• Experience working in Agile delivery environments.

Required Competencies

• Strong functional and technical expertise in ServiceNow SPM.
• Solution design and implementation leadership capabilities.
• Effective business stakeholder engagement.
• Analytical thinking and problem-solving skills.
• Team collaboration and knowledge sharing.

Application Information

The salary for this contract position is not disclosed. Interested candidates are encouraged to apply.