Senior Specialist CCU Operator (DEL )

About the Role

Qiddiya is seeking a Senior Specialist CCU Operator to join their team in Riyadh. This full-time role involves monitoring and coordinating real-time city operations from the City Command Unit (CCU). The position supports situational awareness, incident management, operational communications, and service coordination across Qiddiya's operational assets to maintain safe, efficient, and uninterrupted operations.

Key Responsibilities

• Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications to maintain real-time visibility of activities, assets, events, and incidents.
• Identify abnormal conditions, operational disruptions, and emerging risks, initiating required escalations.
• Receive, assess, classify, and log incidents according to approved procedures, coordinating response activities with relevant departments and stakeholders.
• Escalate incidents based on approved matrices and track them through to closure, supporting business continuity and emergency response during major events.
• Liaise with operational teams, contractors, service providers, and control rooms to support cross-functional coordination and facilitate timely information flow.
• Provide the Shift Manager with operational updates, status information, and task follow-up.
• Maintain accurate shift logs, incident records, service updates, and operational reports, ensuring records are complete, traceable, and retained.
• Prepare daily, weekly, and ad hoc operational reports and conduct structured shift handovers.
• Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements.
• Participate in operational readiness reviews, daily briefings, drills, and exercises, maintaining operational discipline.

Continuous Improvement and Team Support

• Analyze operational information to identify opportunities for improving workflows, reporting, and service performance.
• Contribute to lessons learned reviews and post-incident analysis.
• Support the development and enhancement of procedures, playbooks, and work instructions.
• Track key operational KPIs and raise alerts when approved thresholds are breached.
• Guide and support junior CCU Operators, assisting with onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.
• Promote a culture of safety, collaboration, accountability, and operational excellence within the team.

Qualifications and Experience

• 2-5 years of relevant experience.
• Demonstrated ability to monitor operational systems and manage incidents effectively.
• Experience in coordinating with various stakeholders and preparing operational reports.
• Familiarity with Standard Operating Procedures (SOPs) and governance requirements.

Work Environment

This is a full-time position based in Riyadh, where the Senior Specialist CCU Operator will serve as a central point for information gathering, incident logging, escalation, and operational reporting within the City Command Unit.