Solution Engineering Associate

About Infobip

Infobip operates globally with over 75 offices across six continents, providing a full-stack cloud communication platform that facilitates connections for over 80% of the world. The company maintains an AI-first mindset, integrating intelligent tools into daily operations to enhance efficiency and effectiveness.

The Role: Solution Engineering Associate

Infobip is seeking a Solution Engineering Associate to join its Solution Engineering division in Riyadh, Saudi Arabia. This is a full-time, entry-level position focused on developing expertise in Infobip's products, solutions, and business environment. The role involves close collaboration with mentors and senior team members, contributing to solution proposals, design, delivery activities, and integrations for customers across various industries.

Key Responsibilities

• Support customers in understanding the value proposition of Infobip solutions and services.
• Analyze customer business needs to identify and recommend suitable Infobip products and solutions.
• Assist in designing solutions that meet customer business and technical requirements.
• Collect technical requirements and contribute to the development of simple solution designs and integration plans.
• Support technical and security questionnaire processes for customer projects.
• Conduct product demonstrations and proof-of-concept presentations under the guidance of senior colleagues.
• Configure and implement Infobip solutions for both new and existing customers.
• Prepare and deliver technical documentation, customer training sessions, and meeting summaries.
• Contribute to internal knowledge sharing through documentation and participation in Communities of Practice.
• Stay informed about local market trends and continuously learn about Infobip products, solutions, and upgrades.

Candidate Requirements

• Demonstrated interest in customer communication, technology, and solution-oriented problem solving.
• Foundational understanding of technical concepts related to software, APIs, integrations, or cloud technologies.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Eagerness to learn about customer experience solutions, business processes, and technical consulting.
• Organized and detail-oriented approach to documentation and project-related activities.
• Comfortable working collaboratively with mentors, engineers, and cross-functional teams.

Preferred Qualifications

• Exposure to customer-facing technical roles through internships, student projects, or previous work experience.
• Familiarity with communication platforms, SaaS products, APIs, or integration concepts.
• Experience using AI tools for learning, research, automation, or productivity tasks is considered an advantage.

Career Development at Infobip

This role provides exposure to both technical and business challenges, fostering a strong foundation in customer communication, solution consulting, and implementation. Depending on individual interests and development, associates may pursue growth as a generalist or specialize in areas such as CX consultancy, solution design, product expertise, or industry-focused solutions.