Spa Receptionist

About the Role

Marriott International is seeking a Spa Receptionist to join their team in Riyadh. This full-time role involves managing spa and salon reservations, assisting guests, and ensuring smooth daily operations. The position is suitable for individuals with less than one year of related work experience.

Key Responsibilities

• Schedule services for individuals and groups using the spa/salon reservations software.
• Confirm scheduled services with guests and address inquiries about available services.
• Update reservations and cancellations throughout the day and communicate changes to providers.
• Resolve scheduling conflicts in coordination with a supervisor or manager.
• Check in guests, confirm details, and provide a general spa orientation upon arrival.
• Promote and sell spa/salon services to guests.
• Manage assigned cash bank, ensure accuracy, obtain necessary change, and maintain security.
• Process guest payments for services and obtain authorization as required.
• Accept and log cash tips for employees.
• Balance, scan, and submit receipts to Accounting.
• Report maintenance and repair needs to Engineering.
• Report accidents, injuries, and unsafe work conditions to management.
• Adhere to all company policies and procedures, maintain a professional appearance, ensure confidentiality, and protect company assets.
• Welcome guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and answer telephones using appropriate etiquette.
• Foster positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Experience: Less than one year of related work experience.
• Supervisory Experience: No supervisory experience required.

Work Environment

This is a full-time position based in Riyadh, where the Spa Receptionist will operate within a dynamic hospitality setting, interacting directly with guests and collaborating with spa and salon service providers.

Application Process

Interested candidates are encouraged to apply to join the Marriott International team in this role.