Technical Support Specialist📣 Job Ad

Job Purpose:
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas:

• Technical Support:
  Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/Wifi, diagnosing hardware/software faults, and solving technical problems. Support the roll-out of new applications to meet given SLA and customer satisfaction.
• SLA Adherence:
  Follow Service Level Agreement targets for all operational processes including incidents and problems. Ensure no logical security incidents and no physical security breaches.
• Software Compliance:
  Ensure all installed applications are compliant with IT Department security, governance, and corporate policies and standards.
• Knowledge Management:
  Create and maintain knowledge articles/records to document the knowledge gained and provide support to fellow Technical Support staff.
• Documentation:
  Document ticket summary for all assigned tickets in a professional manner using the ITSM tool.

Role Accountability:
Ability to obtain updated soft and technical skills related to the job. Ensure quality requirements are met to develop effective quality control and processes.

Academic Qualification: Bachelor Degree in Computer Science or any relevant field.
Work Experience: 2 to 4 Years.

About the Job
The Technical Support Officer position at United Motors Company offers an exciting opportunity to provide essential technical assistance and support to our customers and internal teams. This role focuses on ensuring the seamless operation of our technical systems and delivering exceptional customer service.

Essential Duties and Responsibilities

• Technical Support: Provide technical assistance to customers, addressing inquiries and troubleshooting issues through various communication channels such as phone, email, or in person. Document and track all interactions and resolutions in our CRM system.
• System Maintenance and Troubleshooting: Monitor and maintain hardware, software, and network infrastructure; perform routine maintenance tasks including updates and backups; and troubleshoot technical issues in collaboration with IT or external vendors.
• Training and Documentation: Develop training materials to educate customers and internal teams, conduct workshops to improve technical skills, and create/update user manuals and other documentation.
• Customer Service: Provide excellent customer service by listening to concerns and resolving issues promptly. Maintain professionalism in all customer interactions and escalate unresolved issues appropriately for further action.

Minimum Requirements for the Role

• University Degree in Engineering
• 4 years of relevant experience
• Strong communication skills, proficiency in MS Office (Advanced Excel), and fluent in English
• Experienced in people and performance management, and knowledgeable in marketing principles and practices

Join Our Team as a Recruitment Specialist
Are you passionate about connecting talent with opportunities? Alqotr, a leader in engineering services, is seeking a highly motivated and experienced Recruitment Specialist to manage end-to-end recruitment activities. With a focus on both local and international hiring, this role is crucial for expanding our talented workforce.

Key Responsibilities:

• Manage the full recruitment cycle, including sourcing, screening, interviewing, selection, and onboarding for both local and overseas candidates.
• Develop and implement effective recruitment strategies to attract qualified talent across various roles and departments.
• Coordinate with international recruitment agencies and oversee the entire overseas hiring process, ensuring compliance with all legal and regulatory requirements.
• Maintain and update candidate information and recruitment workflows in the ERP system.
• Work closely with hiring managers to understand workforce needs and provide guidance on recruitment plans.
• Prepare job descriptions, post vacancies on appropriate platforms, and manage applicant tracking.
• Ensure timely and effective communication with candidates throughout the recruitment process.
• Monitor recruitment metrics and prepare regular reports to assess hiring efficiency and effectiveness.
• Stay updated on labor laws, visa requirements, and best practices in international recruitment.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in recruitment, including both local and international hiring.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) is required.
• Experience with ERP systems (*, SAP, Oracle, or similar) is preferred.
• Strong knowledge of local labor laws and regulations issued by the Ministry of Human Resources and Social Development (Labor Office).
• Excellent communication, negotiation, and organizational skills.
• Proficiency in English & Arabic.