Technical Support Specialist📣 Job Ad

Job Purpose:
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas:

• Technical Support:
  Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/Wifi, diagnosing hardware/software faults, and solving technical problems. Support the roll-out of new applications to meet given SLA and customer satisfaction.
• SLA Adherence:
  Follow Service Level Agreement targets for all operational processes including incidents and problems. Ensure no logical security incidents and no physical security breaches.
• Software Compliance:
  Ensure all installed applications are compliant with IT Department security, governance, and corporate policies and standards.
• Knowledge Management:
  Create and maintain knowledge articles/records to document the knowledge gained and provide support to fellow Technical Support staff.
• Documentation:
  Document ticket summary for all assigned tickets in a professional manner using the ITSM tool.

Role Accountability:
Ability to obtain updated soft and technical skills related to the job. Ensure quality requirements are met to develop effective quality control and processes.

Academic Qualification: Bachelor Degree in Computer Science or any relevant field.
Work Experience: 2 to 4 Years.

Join Our Team as a Technical Support Specialist!
At Baker Hughes, we are seeking a Technical Support Specialist for Completions and Wellbore Intervention, who enjoys working in collaborative teams and solving critical issues. Our Oilfield Services division offers intelligent, connected technologies to monitor and enhance energy extraction assets.

Key Responsibilities:

• Receive and manage customer technical requests on lower completions, including sand control and Inflow Control Devices (ICD).
• Meet with customers to discuss applications and designs of products and services.
• Conduct near wellbore simulations to design ICD completions and optimize production modeling.
• Utilize knowledge of reservoir engineering to communicate production flow dynamics to customers.
• Work independently and collaboratively to plan and design lower completion jobs.
• Identify suitable openhole packers and related systems for job planning.
• Document job performances and lessons learned for continuous improvement.
• Participate in Incident Investigations, addressing any field incidents related to products and services.
• Prepare detailed technical reports and proposals.
• Utilize simulation software like Netool, with additional software knowledge being an asset.
• Ensure compliance with job cycle management processes.

Qualifications:

• Bachelor's degree in a relevant field.
• 5+ years of experience in technical support for lower completions.
• Design experience with Inflow Control Devices (ICDs) for at least 5 years.
• Background in reservoir or petroleum engineering.
• Experience in Saudi Arabia is preferred.

Flexible Working:
This is a shift-based position. We value diverse working methods and will discuss flexible options with you upon application.

Baker Hughes invests in its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, and additional benefits to make working with us both fulfilling and rewarding.

Join Arrow Food Group as a Field Sales Representative!
We are seeking a motivated and well-organized individual who excels in building strong customer relationships and driving sales. At Arrow Food Group, recognized as a leading distribution, manufacturing, and retail company in the Middle East, you will play a critical role in promoting our products and ensuring customer satisfaction.

Responsibilities:

• Visit assigned outlets to promote products and drive sales.
• Build and maintain positive relationships with existing customers while promptly addressing concerns.
• Identify and pursue new business opportunities by reaching out to potential customers.
• Provide in-depth product knowledge and recommendations, highlighting key features and benefits.
• Monitor market trends and competitor activities, offering feedback to the sales and marketing teams.
• Achieve or exceed assigned sales targets, including volume, revenue, and profitability goals.
• Maintain accurate records of sales activities, customer interactions, and market intelligence.
• Sign contracts with brands, overseeing visibility and exclusivity as per agreements.
• Install promotional materials in the outlets.

Minimum Requirements:

• Strong communication, negotiation, and interpersonal skills.
• Self-motivated and target-driven with effective time management skills.
• Knowledge of the local market and food industry trends.
• Proficient computer skills and familiarity with sales software.
• Valid driver's license and willingness to travel within the assigned territory.

Qualification:

• Preferably a bachelor’s degree in business administration, marketing, or a related field.
• +3 years of proven experience in sales, preferably within the food distribution industry.