Vendor Technical Enablement Mentor

About the Role

Ericsson is seeking a Vendor Technical Enablement Mentor to provide on-site technical mentoring to Authorized Service Provider (ASP) field teams. This full-time role is based in Riyadh or Jeddah and requires 5-10 years of experience. The primary objective is to enable ASP teams to execute end-to-end telecommunications site activities safely, correctly, and consistently with Ericsson's operational standards.

Role Context and Objectives

The Vendor Technical Enablement Mentor will work directly with field teams, offering hands-on coaching across various technical domains. This includes installation, testing, commissioning, troubleshooting, and handover processes. The role aims to enhance ASP technical capability and self-sufficiency in areas such as RAN, transmission, power, civil/site quality, and technical site surveys.

Key Responsibilities

• Coach ASP field teams through installation, integration, testing, commissioning, troubleshooting, restoration, and handover procedures.
• Demonstrate technical standards for radio, microwave transmission, power, cabling, antennas, and site works.
• Review site readiness, surveys, TSSRs, drawings, BoQs, configurations, work plans, and site connections to identify technical risks before execution.
• Support installation and commissioning quality, including cabling, grounding, RF checks, transmission configuration/alignment, power checks, alarms, and test records.
• Troubleshoot RAN, transmission, power, and site-related faults, assisting with root-cause identification and corrective actions.
• Reinforce Ericsson technical standards, processes, tools, quality checkpoints, EHS, and customer requirements.
• Identify capability gaps and recurring quality issues, providing targeted coaching and practical knowledge transfer.
• Escalate safety risks, non-conformances, unresolved technical issues, and delivery risks.
• Coordinate with ASP supervisors, project/operations teams, and technical specialists to resolve dependencies and support timely handover.
• Maintain required site and technical documentation and promote ASP self-sufficiency.

Experience and Qualifications

• A minimum of 5 to 10 years of relevant experience in telecommunications field operations or technical enablement.
• Demonstrated technical expertise across RAN, transmission, power, and civil/site quality.
• Experience with installation, testing, commissioning, and troubleshooting of telecommunications equipment.
• Proficiency in reviewing technical documentation such as TSSRs, drawings, and BoQs.

Working at Ericsson

Ericsson offers an environment where individuals can apply their skills to develop solutions for complex challenges. The company fosters a diverse and inclusive organization, believing that collaboration among individuals with different experiences drives innovation and future growth. Ericsson is an Equal Opportunity Employer and encourages applications from all backgrounds.