Vendor Technical Enablement Mentor

About the Role

Ericsson KSA is seeking a Vendor Technical Enablement Mentor to join our team in Riyadh. This full-time role involves providing practical, on-site technical mentoring to Authorized Service Provider (ASP) field teams. The primary objective is to enable ASP teams to execute end-to-end telecommunications site activities safely, correctly, and consistently with Ericsson's operational standards.

Role Purpose and Scope

The mentor will provide hands-on coaching across various technical domains, including installation, testing, commissioning, troubleshooting, and handover processes. This role is crucial for strengthening ASP technical capability and self-sufficiency across RAN, transmission, power, civil/site quality, and technical site surveys. The position requires 5-10 years of relevant experience in the telecommunications field.

Key Responsibilities

• Coach ASP field teams through installation, integration, testing, commissioning, troubleshooting, restoration, and handover procedures.
• Demonstrate technical standards across radio, microwave transmission, power, cabling, antennas, and site works.
• Review site readiness, surveys, TSSRs, drawings, BoQs, configurations, work plans, and site connections to identify technical risks before execution.
• Support installation and commissioning quality, including cabling, grounding, RF checks, transmission configuration/alignment, power checks, alarms, and test records.
• Troubleshoot RAN, transmission, power, and site-related faults, supporting root-cause identification and corrective actions.
• Reinforce Ericsson technical standards, processes, tools, quality checkpoints, EHS, and customer requirements.
• Identify capability gaps and recurring quality issues, providing targeted coaching and practical knowledge transfer.
• Escalate safety risks, non-conformances, unresolved technical issues, and delivery risks.
• Coordinate with ASP supervisors, project/operations teams, and technical specialists to resolve dependencies and support timely handover.
• Maintain required site and technical documentation and promote ASP self-sufficiency.

Qualifications and Experience

• Bachelor’s degree in Telecommunications, Engineering, or a related field.
• Typically 5–10 years of telecommunications field experience, with hands-on GSM/RAN delivery experience and exposure to coaching or coordinating field teams.
• Practical experience in site installation, testing, commissioning, and troubleshooting, particularly across RAN and transmission.
• Knowledge of 2G/3G/4G/LTE/5G equipment, including RBS 6000-family installations, script loading, alarm clearance, fault finding, and basic commissioning.
• Experience with RF installation/testing, including VSWR/DTF checks and antenna installation.
• Knowledge of microwave and fibre transmission, including Ericsson Mini-Link TN/6600, VLAN configuration, link commissioning, and troubleshooting.
• Familiarity with microwave configurations including 1+0, 2+0, 2+2, 4+0, XPIC, and E-Band.
• Knowledge of DC power systems, rectifiers, batteries, civil/site quality, site readiness, TSSRs, drawings, BoQs, and site connections.
• Understanding of integration, commissioning, acceptance, EHS, quality controls, documentation, and handover processes.

Required Skills

• Strong hands-on coaching, communication, troubleshooting, and problem-solving skills.
• Ability to work independently at field sites and travel as required.
• Proficiency in Excel and PowerPoint; familiarity with MS Project, Primavera, KPIs, and reporting dashboards.

Work Environment

This is a full-time position based in Riyadh, requiring on-site presence and travel to various field sites as needed to provide direct technical mentoring and support.