Branch Supervisor

• People Management:
  • Lead by example and demonstrate respect for every team member and guest.
  • React promptly to issues requiring attention during the shift.
  • Provide ongoing, specific direction to team members and encourage a fun work environment.
  • Train, orient, and monitor new team members.
  • Report to Store Manager on team member performance.
• Hospitality Management:
  • Ensure guest satisfaction is top priority while responding to guests in a friendly manner.
  • Address guest service complaints quickly, effectively transforming negative experiences.
• Operations Management:
  • Comply with and enforce all operating standards.
  • Ensure proper merchandising and stocking of products.
  • Oversee shift cash procedures and maintain operational efficiency.
  • Complete shift documentation accurately.
• Health & Safety:
  • Follow safe work practices and report any health and safety issues.
  • Ensure health and safety policies are adhered to during shifts.
• Cashiering:
  • Supervise checkout areas and technical equipment functionality.
  • Handle payments and maintain a clean and orderly environment.

We are seeking a dedicated and experienced Restaurant Supervisor to oversee daily operations, ensure a high-quality dining experience for guests, and support the restaurant team. The ideal candidate will have strong leadership skills, a passion for hospitality, and a commitment to maintaining service excellence.

Key Responsibilities:

• Supervise and support front-of-house staff during shifts (servers, hosts, bartenders, etc.)
• Assist in managing staff schedules, shift changes, and coverage needs
• Ensure high levels of customer satisfaction through exceptional service
• Handle guest complaints and resolve issues in a professional, timely manner
• Oversee cleanliness, organization, and overall presentation of the restaurant
• Enforce health and safety regulations and sanitation standards
• Assist in inventory control, ordering supplies, and stock management
• Train new team members and provide ongoing feedback and coaching
• Monitor and report on daily operations, sales, and staff performance
• Work closely with kitchen staff to ensure smooth communication and timely service

Requirements:

• Proven experience as a Restaurant Supervisor or similar role
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Familiarity with restaurant management software is a plus
• Ability to multitask and work under pressure
• High school diploma or equivalent; hospitality certification is a bonus
• Flexibility to work evenings, weekends, and holidays as required