Front Desk Manager

About the Role

Red Sea Global Hospitality is seeking a Front Desk Manager to join their team in Tabuk, Saudi Arabia. This full-time role involves managing the daily operations of the Front Office department, with a focus on maximizing sales, revenue, and profit growth. The Front Desk Manager will also serve as a primary point of contact for guest interactions within the resort.

Company Culture and Values

Red Sea Global Hospitality is committed to delivering guest experiences and fostering a positive work environment. The company's culture is guided by values of Respect, Responsibility, Passion, and Collaboration, which inform operational practices, guest service, and sustainable initiatives. Joining the organization means contributing to the development of luxury hospitality and enhancing the Red Sea Global brand, representing the resorts and Saudi Arabia to international visitors.

Key Responsibilities

• Build, develop, mentor, guide, and train the pre-opening Front Office department.
• Assist in developing the hotel's strategic and marketing plans.
• Create and prepare annual budgets for the Front Office department.
• Develop and execute training programs for all Front Office team members, covering IT systems and guest-service protocols.
• Manage the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
• Ensure compliance with Standard Operating Procedures (SOPs) by training and overseeing all team members.
• Drive upselling initiatives and pursue business referrals, sales leads, and promotional initiatives to maximize revenue.
• Monitor daily arrivals and address VIP or special requests in collaboration with other departments.
• Provide coaching, counseling, support, and guidance to employees.
• Ensure team members are informed about hotel products, including room types, rates, features, facilities, and promotions.
• Perform routine room and floor inspections to maintain quality standards.
• Lead by example through a hands-on approach to motivate and inspire team members.
• Collaborate with the Talent & Culture department on employee-related tasks such as recruitment, orientation, performance reviews, and terminations.
• Manage departmental payroll and business expenses.
• Work with the Finance Department on front office procedures, reports, operational issues, and commission payments.

Required Qualifications and Experience

• 5-10 years of experience in a relevant role.
• Proficiency with Property Management and Call Centre computer systems.

Work Environment

This is a full-time position based in Tabuk, Saudi Arabia. The role involves working within a team dedicated to delivering high standards of guest service and operational excellence.

Application Process

Candidates interested in this opportunity are encouraged to apply.