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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUmluj

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

  • Report to the Front Office Manager, contributing to the department's strategic direction.
  • Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
  • Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
  • Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
  • Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
  • Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
  • Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
  • Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
  • Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
  • Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
  • Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
  • Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
  • Implement new procedures and policies as directed by management.
  • Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
  • Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
  • Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
  • Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

  • Must be a Saudi National.
  • Previous experience in a similar leadership role within the hospitality industry.
  • Experience in the pre-opening phases of a hotel is a mandatory requirement.
  • Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

  • Proficiency in Opera property management system.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities.
  • Demonstrated leadership capabilities and the ability to lead by example.
  • A deep understanding of ultra-luxury guest expectations and brand alignment.
  • Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.


Requirements

  • For Saudis Only
  • Requires 5-10 Years experience

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