Asst. Manager Dispatch📣 Job Ad

About the Role

Saudi Airlines Catering Company is seeking an Asst. Manager, Dispatch to join its team in Umluj. This full-time role is central to overseeing daily dispatch operations, ensuring that dispatch plans are effectively implemented, and that the quality and quantity of goods dispatched consistently meet company CATRION standards and customer specifications.

Role Overview

The Asst. Manager, Dispatch will be responsible for the comprehensive management of dispatch activities. This includes monitoring inventory levels, collaborating closely with production and warehouse teams to align schedules, and supervising dispatch staff to ensure operational efficiency and compliance with established procedures and objectives.

Key Responsibilities

• Oversee daily dispatch operations and ensure dispatch plans are in place for all activities.
• Assure the quality and quantity of goods dispatched align with company CATRION standards and customer specifications.
• Ensure the dispatch team is fully trained in health and safety awareness, conducting themselves in accordance with training and reporting any hazards or incidents.
• Monitor inventory levels and collaborate with production and warehouse teams to align dispatch schedules with output and demand.
• Supervise dispatch staff, track performance metrics, resolve operational issues, and maintain effective communication with internal teams and customers regarding delivery status.
• Monitor and enhance dispatch portal activities to assure delivery of goods as per required quantities and quality.
• Establish and update operating procedures to meet both customer and in-house demands.
• Handle customer complaints related to delivery issues, delays, or product condition, and implement corrective actions to prevent recurrence.
• Ensure accurate and timely data entry into catering and dispatch systems on a daily basis.

Reporting and Coordination

• Prepare and submit reports as per established schedules and procedures, constantly reporting department progress.
• Receive and distribute operational communications and instructions to relevant supervisors and site teams for proper execution.
• Ensure proper documentation for all shipments, including invoices, delivery notes, temperature logs, and compliance records required for audits and traceability.
• Inform the Supervisor of any operational deviations that may impact service delivery, timelines, or quality standards.
• Complete daily activity and dispatch reports, highlighting operational performance, issues, and improvement opportunities.
• Maintain and analyze dispatch data and prepare reports on delivery performance to support decision-making.
• Monitor communication channels between central dispatch, site kitchens, logistics, and service teams, intervening when corrective action is required.
• Act as the coordination link between operations, logistics, and Red Sea Project stakeholders on matters such as schedule changes, location changes, and service scope adjustments.

Required Experience

Candidates for this position should possess 2 to 5 years of relevant experience in dispatch management or a similar operational role, demonstrating a proven ability to manage complex logistics and team supervision effectively.

Work Setting

This is a full-time position based in Umluj, Saudi Arabia, within the dynamic environment of Saudi Airlines Catering Company.