Cluster Reservations Manager📣 Job Ad

About the Cluster Reservations Manager Role

Raffles & Fairmont The Red Sea, a new luxury destination in Tabuk, Saudi Arabia, is seeking a Cluster Reservations Manager. This full-time position is responsible for managing and maximizing budgeted revenues across all market segments for the hotel cluster. The role focuses on handling individual bookings for national and international accounts, ensuring efficient operations and guest satisfaction.

Key Responsibilities

• Ensure all reservation inquiries are handled professionally and promptly, preventing business loss.
• Conduct training for reservation agents to enhance selling skills and maintain service standards.
• Address and resolve guest issues effectively to protect revenue and ensure guest satisfaction.
• Develop and manage the department schedule to ensure adequate coverage and minimize call loss, maximizing conversion rates.
• Track call performance using standard conversion sheets and report results daily, weekly, and monthly.
• Implement and adjust selling strategies across all channels and segments as directed.
• Generate required reports and assist in maintaining reservation, property management, and revenue management systems.
• Adhere to administrative procedures, including confirming reservations within 24 hours, validating no-show charges, and maintaining filing systems.
• Conduct annual reviews, recommend succession plans for employee development, and identify areas for departmental improvement.
• Monitor and report on incentive program results, ensuring program integrity and compliance.

Qualifications and Experience

The ideal candidate will possess:

• A Degree/Diploma in Training and Development or Hotel Management.
• Working knowledge of Opera and Microsoft Office Suite.
• A minimum of 3 years of experience in a hotel or resort environment.
• Preference for experience within a luxury hotel or resort.
• Understanding of local culture and prior work experience in the region is advantageous.

Personal Attributes and Skills

Successful candidates will demonstrate:

• Creativity, effective stress management, and a commitment to self-development.
• Strong listening and oral communication skills.
• The ability to manage multiple tasks simultaneously.
• Proficiency in delegation and workflow organization.
• Consistent ability to meet deadlines.
• Leadership capabilities.
• Skills in managing, training, and instructing team members.

Additional Requirements

Understanding of ultra-luxury guest expectations and brand alignment is essential. Experience in project coordination, scheduling, and document control during pre-opening phases is a mandatory requirement. A proactive and anticipatory approach, coupled with a strong sense of ownership and accountability, is expected. Impeccable grooming and personal presentation aligned with luxury standards are also required.

Work Location and Type

This is a full-time position located in the Tabuk region, serving the Umluj and Tabuk areas. Raffles & Fairmont The Red Sea is part of the Red Sea Project, a nature-focused resort destination in partnership with Red Sea Global.