Commercial Coordinator📣 Job Ad

About FAENA

FAENA is expanding its presence into the Kingdom of Saudi Arabia with Faena The Red Sea, a new luxury hospitality development located in Umluj, Tabuk. The company is recognized for its approach to hospitality, integrating art, culture, and community to create distinctive guest experiences. This expansion marks a significant chapter, aiming to establish a world of connection and refined service.

Role Overview

The Commercial Coordinator at Faena The Red Sea provides essential support to the Commercial team during the pre-opening and launch phases. This full-time position is based in Umluj, Tabuk, Saudi Arabia, and focuses on ensuring efficient sales operations through administrative support, client coordination, and sales organization. The role involves managing inquiries, preparing proposals, coordinating client communications, and maintaining accurate systems and reporting. The Commercial Coordinator also acts as a brand ambassador, contributing to a professional and elevated client experience.

Key Responsibilities

• Provide daily administrative support to the Sales team to ensure smooth operations.
• Prepare sales proposals, contracts, presentations, and client correspondence in accordance with brand standards.
• Respond promptly and professionally to incoming sales inquiries and direct opportunities to the appropriate team members.
• Coordinate appointments, client meetings, site inspections, familiarization trips, and sales travel schedules.
• Maintain accurate account profiles, activity logs, leads, and pipeline updates within CRM systems such as Delphi or Salesforce.
• Track production reports, account performance, and sales activity summaries for leadership review.
• Assist in the preparation of monthly reports, budgets, forecasts, and market intelligence updates.
• Support contract administration, including rate loading requests, agreement follow-up, and documentation filing.
• Liaise with Reservations and Operations teams to ensure accurate handover of bookings, VIP arrivals, and client requirements.
• Assist with trade shows, road shows, networking events, and promotional activations.
• Coordinate the distribution of collateral, fact sheets, presentations, and promotional materials to clients and partners.
• Ensure all files, databases, and department records are organized and up to date.
• Support pre-opening commercial initiatives, including database building, lead generation tracking, and launch readiness tasks.
• Maintain confidentiality, professionalism, and high service standards in all communications.

Qualifications and Experience

• Minimum of 1–3 years of experience in hotel sales coordination, reservations, administration, or commercial support.
• Previous experience within luxury hospitality or lifestyle brands is preferred.

Required Attributes

• Demonstrated professionalism, warmth, and attention to detail in all interactions.
• Ability to work effectively in a fast-paced pre-opening environment with agility.
• Strong organizational and communication skills.

Work Environment

This full-time position is based at Faena The Red Sea in Umluj, Tabuk, Saudi Arabia. The role operates within a dynamic pre-opening environment, requiring collaboration with various departments including Sales, Events, Revenue, Marketing, Reservations, and Operations to achieve revenue generation goals across diverse market segments.