Director Of Residence, Raffles & Fairmont The Red Sea📣 Job Ad

in Raffles Hotels & Resorts

about 2 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Umluj

About the Role

Raffles & Fairmont The Red Sea, a new development within Saudi Arabia's Red Sea Project, is seeking a Director of Residence. This role is responsible for leading and overseeing all residential operations at the luxury resort destination in Umluj, Tabuk. The position requires delivering high-quality residential experiences while maintaining the service standards of the Raffles brand. The Director of Residence will drive operational efficiency, foster a culture of excellence, and ensure residents receive an exceptional lifestyle experience.

Raffles The Red Sea is designed as a refined and luxurious property, integrating Raffles' service with the natural environment and sustainability principles of Red Sea Global. The resort will feature 361 rooms, 11 dining concepts, an overwater restaurant, and a spa, catering to discerning travelers.

Key Responsibilities

Oversee all residential operations, including housekeeping, maintenance, concierge services, and guest relations.
Develop and implement strategies to improve resident satisfaction and loyalty.
Lead, mentor, and motivate residential staff, promoting a culture of excellence and continuous improvement.
Manage residential budgets, control costs, and optimize resource allocation while upholding service standards.
Ensure compliance with operational policies, safety regulations, and Raffles brand standards.
Monitor key performance indicators to drive operational excellence and identify areas for improvement.
Cultivate strong relationships with residents, addressing concerns promptly.
Collaborate with other departments to ensure seamless resident experiences.
Implement quality assurance programs to meet and exceed guest expectations.
Represent the residential division in strategic planning and organizational initiatives.
Stay informed about luxury hospitality trends and best practices.
Manage project coordination, scheduling, and document control during pre-opening phases.

Qualifications and Experience

A minimum of 8 years of progressive experience in luxury hospitality management, with at least 3 years in a director-level or equivalent leadership role.
Proven expertise in residential operations management or property management within ultra-luxury environments.
A strong track record of leading high-performing teams and developing talent.
Exceptional customer service orientation with a commitment to exceeding guest expectations.
Understanding of ultra-luxury guest expectations and brand alignment.
Experience in pre-opening operations is required.
A proactive and anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.
Preferred: Experience with Raffles properties or similar ultra-luxury resort brands.
Preferred: Familiarity with the Middle Eastern hospitality market and cultural awareness.
Preferred: Experience managing residential communities or mixed-use properties.
Preferred: Relevant hospitality management certifications or professional designations.

Required Skills

Residential Operations Management
Property Management
Team Leadership
Customer Service Excellence
Financial Acumen
Communication and Interpersonal Skills
Presentation Skills
Strategic Thinking and Problem-Solving
Knowledge of Luxury Hospitality Standards and Best Practices
Property Management Systems and Hospitality Technology Platforms
Project Coordination, Scheduling, and Document Control

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role involves overseeing operations within a luxury resort development.

Requirements

Requires +10 Years experience

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