Emergency Operation Center Manager

Emergency Operation Center Manager at Red Sea Security

Red Sea Security is seeking an Emergency Operation Center Manager to join our team in Tabuk, covering operations in Umluj and Tabuk. This full-time role requires 5-10 years of experience and involves leading the strategic and operational functions of the Emergency Operations Center (EOC).

Role Overview

The Emergency Operation Center Manager is responsible for directing the overall strategy, governance, and operations of the EOC during both emergency and non-emergency periods. This includes ensuring effective 24/7 emergency services, maintaining operational readiness, and leading EOC staff to meet approved standards.

Key Responsibilities

• Direct the overall strategy, governance, and operations of the Emergency Operations Center during emergency and non-emergency periods.
• Ensure effective 24/7 emergency call-taking, dispatch, incident coordination, escalation, notification, and documentation services are maintained to approved standards.
• Establish and maintain the EOC operating model, roles, authorities, escalation arrangements, SOPs, guide cards, communication protocols, and performance standards.
• Ensure effective inter-departmental and inter-agency communication and coordination during emergencies and significant operational events.
• Maintain EOC readiness for routine incidents, major emergencies, crises, system failures, and other business disruptions through appropriate staffing, procedures, systems, and contingency arrangements.
• Lead, manage, and evaluate EOC management and operational staff, ensuring a skilled, responsive, accountable, and appropriately staffed team.
• Establish EOC training, competency, and quality assurance requirements and ensure personnel participate in relevant readiness activities and exercises within the EOC operational scope.
• Establish, monitor, and report EOC performance measures covering call handling, dispatch, response times, incident documentation, escalations, quality assurance, system availability, and other agreed service indicators.
• Review significant incidents, performance trends, and operational exceptions and ensure corrective and preventive actions are implemented and tracked.
• Ensure the EOC remains in a state of readiness with reliable CAD, emergency telephony, radio, CCTV interfaces, mapping, recording, data, and other operational technologies.
• Define operational requirements for procurement, maintenance, resilience, integration, and upgrade of EOC systems, equipment, and facilities.
• Maintain effective business continuity and fallback arrangements for loss of critical EOC systems, communications, utilities, or facilities.
• Build and maintain effective relationships with government agencies, emergency services, internal departments, service providers, and other stakeholders supporting emergency management and response.
• Ensure appropriate governance over confidential, personal, and operationally sensitive information, including access controls, data handling, and disclosure requirements.
• Represent the EOC in senior management meetings, operational forums, emergency planning activities, and relevant external engagements.
• Identify and lead opportunities for innovation, systems integration, automation, and process improvement to enhance EOC efficiency, resilience, and effectiveness.

Qualifications and Experience

• Bachelor’s Degree in Emergency Management, Public Safety, Homeland Security, Public Administration, Security Management, or a related field. An advanced degree is desirable for complex operations.
• Certification in Emergency Management, Emergency Communications, Crisis Response, or Disaster Recovery from recognized institutions such as APCO International, FEMA Emergency Management Institute, IAEM, or equivalent is advantageous.
• Minimum of 5 years of experience in emergency management, crisis response, or a closely related field, with at least 3 years in a leadership or management role within an Emergency Operations Center or similar environment.
• Demonstrated experience managing a 24/7 operational environment, multi-agency emergency coordination, emergency communication systems, and operational performance.
• Strong working knowledge of CAD, emergency telephony, radio communications, incident management technology, performance reporting, and business continuity arrangements.

Work Location

This position is based in Tabuk, Saudi Arabia, with responsibilities covering operations in Umluj and Tabuk.

Application Process

Candidates who meet the above qualifications are encouraged to apply.