Command Center Head

About the Role

Aramco Stadium is seeking a Command Center Head to lead the 24/7 centralized monitoring and command generation for the entire stadium precinct. This full-time role is based in Al Khobar, Eastern region, and is critical for ensuring the continuous, high-quality delivery of all periphery services, including utilities, security, and safety, 365 days a year. The Command Center Head acts as the primary authority for maintaining a safe and operational precinct.

Role Purpose and Outcomes

The Command Center Head generates real-time commands and coordinates responses across all functional workstreams. This position serves as the directive voice for internal response teams, third-party providers, and government emergency services during active incidents. The primary outcome is to deliver a precinct that remains safe, secure, and fully operational around the clock, ensuring every utility, security, traffic, and crowd-management variance is detected, commanded, and resolved in real time to 6-star service standards. Command Center operations must also align with the technical and security requirements for the 2027 AFC Asian Cup and 2034 FIFA World Cup.

Key Responsibilities

• Lead the around-the-clock operation of the Command Center, monitoring integrated Building Management Systems (BMS), security arrays, and infrastructure health.
• Generate commands to ensure the reliability and quality of all periphery services, including utilities (power, water, HVAC), security, surveillance, and safety systems.
• Enforce 24/7 operational commands to security teams, utility providers, and traffic control agencies to maintain precinct integrity.
• Coordinate real-time traffic management and precinct access for visitors, service providers, and staff to ensure seamless flow and minimize congestion.
• Monitor and manage crowd dynamics across the precinct during both event and non-event days to ensure public safety and incident prevention.
• Actively generate commands and dispatch response teams based on real-time data to resolve operational variances and maintain 6-star service levels.
• Lead the response and de-escalation of all precinct-wide incidents, ensuring detailed reporting for performance tracking and compliance audits.
• Act as the primary directive voice for government emergency services and internal response teams during active incidents.
• Ensure Command Center operations meet the specific technical and security requirements for the 2027 AFC Asian Cup and 2034 FIFA World Cup.
• Lead diverse response teams and third-party providers under pressure, fostering collaboration with minimal conflict and resistance.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in a command center or similar operational leadership role. The ability to manage complex, 24/7 operations and coordinate multiple stakeholders is essential.

Work Environment

This role operates within a dynamic environment, requiring constant vigilance and real-time decision-making to ensure the safety and operational continuity of a major stadium precinct. The position demands leadership in high-pressure situations, particularly during major events and active incidents.

Application Process

Further details regarding the application process and salary will be disclosed to qualified candidates.