Information Technology Support Manager📣 Job Ad

About Linnk Group and the Role

Linnk Group is seeking an experienced Information Technology Support Manager to oversee and manage IT operations at a manufacturing facility. This contract position is located in Umluj, Tabuk, Saudi Arabia, specifically within a facility under the Red Sea Global Project. The role requires a hands-on IT professional with strong leadership, troubleshooting, project coordination, and stakeholder management skills to ensure reliable IT operations and minimal downtime in a 24/7, shift-based manufacturing environment.

Role Overview

The Information Technology Support Manager will function as a site leader, responsible for the comprehensive management of IT infrastructure and support services. This includes supervising an on-site IT Support Engineer and acting as the primary point of contact for all IT-related matters. The successful candidate will manage IT operations independently within a remote site setting, ensuring continuous support for manufacturing processes.

Key Responsibilities

• Lead and manage all day-to-day IT operations at the manufacturing site.
• Supervise and provide support to the on-site IT Support Engineer.
• Perform hands-on troubleshooting for desktops, laptops, servers, peripherals, and software applications.
• Manage basic network infrastructure, including LAN, Wi-Fi, switches, and connectivity troubleshooting.
• Coordinate IT projects, implementations, and site-level technical activities.
• Serve as the primary point of contact for IT-related issues, decisions, and escalations.
• Collaborate closely with business users, project teams, and client stakeholders.
• Ensure IT systems and infrastructure effectively support continuous manufacturing operations.
• Monitor and resolve IT incidents efficiently to minimize business downtime.
• Manage IT operations independently with minimal supervision in a remote site environment.

Qualifications and Experience

• Proven experience of 5-10 years in an IT Team Lead, IT Supervisor, IT Manager, or similar leadership role.
• Strong background in IT Operations and infrastructure support.
• Hands-on knowledge of Desktop Support, Servers, LAN, Wi-Fi, Switches, and Connectivity Troubleshooting.
• Experience in manufacturing, industrial plants, food manufacturing, laundry plants, or similar environments is highly preferred.
• Demonstrated project coordination and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently at a remote site.

Work Environment and Logistics

This is an on-site position requiring daily commuting to the manufacturing facility, which is approximately one hour from Umluj. The role operates within a 24/7 or shift-based manufacturing environment, and candidates must be willing to work these hours. A valid driving license and personal vehicle are mandatory for daily travel to the site.

Application Information

Candidates who meet the specified requirements are encouraged to apply for this contract opportunity with Linnk Group.