PBX Operator Raffles The Red Sea (Saudi National)📣 Job Ad

About Raffles The Red Sea

Raffles The Red Sea, a property within the pioneering Red Sea Project in Saudi Arabia, is designed as a sanctuary of refined elegance and timeless luxury. Situated in the Tabuk region, serving cities such as Umluj and Tabuk, this destination integrates Raffles’ renowned graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global. The property, alongside Fairmont The Red Sea, offers access to nature-focused resorts, featuring 361 rooms, 11 distinct dining concepts, and a dedicated Spa.

The Role: PBX Operator

Raffles Hotels & Resorts is seeking a PBX Operator to join the team at Raffles The Red Sea. This full-time position is open to Saudi Nationals with 0-1 years of experience. The PBX Operator serves as a critical communication hub, ensuring seamless and professional interactions for guests and internal departments, while upholding the standards of an ultra-luxury environment.

Key Responsibilities

• Answer all incoming and internal calls promptly, adhering to approved Raffles greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Maintain a calm, polished, and welcoming tone consistently, regardless of call volume or complexity.
• Handle guest wake-up calls and special call requests with accuracy and punctuality.
• Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
• Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
• Support service recovery by responding empathetically to guest concerns and escalating issues appropriately.
• Follow established emergency procedures and communication protocols for fire, medical incidents, or security situations.
• Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.
• Maintain updated emergency contact lists and procedures.
• Record and relay messages accurately and confidentially.
• Maintain call logs, wake-up call records, and other required documentation.
• Update and maintain internal extension lists and contact directories.
• Uphold Raffles communication, grooming, and service etiquette standards at all times.
• Maintain strict confidentiality regarding guest information and sensitive situations.
• Ensure compliance with hotel policies, safety procedures, and data protection requirements.
• Participate in service culture training and continuous development programs.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Experience in pre-opening stages is essential.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-Opening stages.

Skills and Personal Attributes

• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Commitment to Excellence

The successful candidate will be dedicated to upholding the distinguished service and communication standards synonymous with Raffles Hotels & Resorts, contributing to an environment of unparalleled guest satisfaction and operational efficiency at Raffles The Red Sea.