Advanced Field Service Engr

About the Role

Honeywell International Inc. is seeking an Advanced Field Service Engr to provide advanced technical support and expertise to customers within the Process Automation (PA) business unit. This full-time role involves troubleshooting complex technical issues, ensuring successful solution implementation, and driving customer satisfaction. The Advanced Field Service Engr will report directly to the Program Manager.

Role Context and Impact

This position plays a crucial role in enhancing the efficiency, productivity, and safety of customer operations through exceptional technical support and service. The individual will contribute to developing and supporting employees, fostering an inclusive culture, and driving change across the company. Honeywell Technologies is a global automation company focused on solving mission-critical challenges across the building, industrial, and process sectors.

Key Responsibilities

• Lead project technical scopes and ensure project objectives are met.
• Serve as a technical focal point for LSS projects.
• Troubleshoot and resolve complex technical issues for customers.
• Provide advanced technical support and expertise for PA solutions.
• Collaborate with cross-functional teams to ensure successful implementation of solutions.
• Conduct training sessions for customers and field service engineers.
• Stay updated with industry trends and advancements, providing recommendations for improvement.
• Deliver direct value to priority customers to promote business success.
• Undertake extensive mobilization to customer locations as per project needs.
• Maintain project deliverables according to Honeywell processes and meet all quality and audit requirements.

Qualifications and Experience

• Bachelor’s degree from an accredited institution/university in a technical discipline such as electronic engineering, instrumentation engineering, or computer systems engineering.
• Minimum of 10+ years of proven experience in field service engineering, with a focus on complex technical solutions.
• Strong technical knowledge and expertise in Process Automation technologies.
• Experion certification – OPM L4 and Experion L4 – preferred.
• Experion Networking experience; CCNA certification is preferred.
• Proficient English level.
• Ability to travel to customer locations based on project needs.

Required Skills

• Excellent problem-solving and troubleshooting skills.
• Experience in project management and execution.
• Strong customer focus and ability to build and maintain relationships.
• Strong leadership and mentoring skills.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Results-oriented approach and ability to drive projects to successful completion.
• Strong analytical abilities.