Assistant Outlet Manager

About Accor and Rixos Murjana

Accor is a global leader in hospitality, offering diverse opportunities across various brands. The company supports employee growth and learning, aiming to provide purpose and fulfillment through work. Rixos Murjana, a new Rixos Hotels property in Saudi Arabia, is an all-inclusive resort spanning 275,000 square meters, focused on delivering exceptional hospitality experiences.

Role Summary

The Assistant Outlet Manager will support the Assistant F&B Manager in the daily operations of the assigned outlet. This full-time role involves ensuring high guest satisfaction, maintaining service and hygiene standards, and contributing to effective team performance and operational results. The Assistant Outlet Manager will assume full responsibility for the outlet in the absence of the Assistant F&B Manager.

Key Responsibilities

• Supervise daily outlet operations in accordance with Rixos standards and procedures.
• Ensure consistent guest satisfaction and professional service delivery.
• Lead, motivate, coach, and support all outlet employees.
• Prepare staff schedules based on business levels and forecasts.
• Assist with recruitment, promotions, performance management, and disciplinary matters.
• Conduct daily opening and closing inspections using established checklists.
• Ensure cleanliness, presentation, maintenance, and overall condition of the outlet meet hotel standards.
• Ensure full compliance with hygiene, sanitation, food safety, and HACCP requirements.
• Monitor service quality and ensure adherence to Food & Beverage Operational Standards.
• Assist with outlet promotions, menu development, beverage selection, pricing, and presentation.
• Collaborate with the Head Bartender and F&B colleagues to monitor beverage consumption and control costs.
• Maintain appropriate par stocks and prepare requisitions for beverages, condiments, and supplies.
• Monitor beverage and food costs and support cost-control measures.
• Ensure proper handling, storage, and use of equipment to minimize breakage and loss.
• Inspect fridges, bars, and storage areas regularly, ensuring stock rotation and expiry-date controls.
• Ensure correct storage and handling of beverage products to minimize wastage.
• Maintain required standards for beverages, cocktails, food items, and presentations.
• Ensure adherence to opening and closing times and appropriate standards for music, lighting, and atmosphere.
• Ensure employees follow grooming, uniform, and appearance standards.
• Support the Assistant F&B Manager in enforcing employee entrance and operational procedures.
• Identify training needs and coordinate training programs with the Assistant F&B Manager.
• Conduct departmental induction and on-the-job training for new team members.
• Promote efficiency, confidence, courtesy, and interpersonal skills within the team.
• Maintain positive relationships with other hotel departments.
• Report equipment failures and maintenance issues promptly and follow up on requests.
• Assist the Duty Manager with operational tasks as required.
• Take full responsibility for the outlet operation in the absence of the Assistant F&B Manager.

Qualifications and Experience

• A minimum of 5-10 years of experience in a relevant role.

Work Type

This is a full-time position.