Assistant Outlet Manager

About Rixos Hotels

Rixos Hotels is a global leader in hospitality, committed to supporting employee growth and learning. Rixos Murjana, located in Makkah and King Abdullah Economic City, Saudi Arabia, is a new property spanning 275,000 square metres. It offers an All-Inclusive experience focused on indulgence, relaxation, and adventure, aiming to redefine hotel stays in the Kingdom.

Role Summary

The Assistant Outlet Manager will support the Assistant F&B Manager in the daily operation of the assigned outlet. This full-time role focuses on ensuring exceptional guest experiences, maintaining high service standards, fostering effective team performance, and achieving strong operational results. The Assistant Outlet Manager will assume full responsibility for the outlet operation in the absence of the Assistant F&B Manager.

Key Responsibilities

• Supervise daily outlet operations in accordance with Rixos standards, policies, and procedures.
• Ensure consistently high levels of guest satisfaction and professional service.
• Lead, motivate, coach, and support all outlet employees.
• Prepare staff schedules based on business levels, forecasts, and approved staffing requirements.
• Assist with recruitment recommendations, promotions, performance management, and disciplinary matters.
• Ensure the outlet is properly staffed and operationally prepared at all times.
• Conduct daily opening and closing inspections using established checklists.
• Ensure cleanliness, presentation, maintenance, and overall condition of the outlet meet hotel standards.
• Ensure full compliance with hygiene, sanitation, food safety, and HACCP requirements.
• Monitor service quality and ensure all Food & Beverage Operational Standards are consistently followed.
• Assist with outlet promotions, menu development, beverage selection, pricing, and presentation.
• Work closely with the Head Bartender and relevant F&B colleagues to monitor beverage consumption and control costs.
• Maintain appropriate par stocks and prepare requisitions for beverages, condiments, supplies, and guest items.
• Monitor beverage and food costs and support effective cost-control measures.
• Ensure proper handling, storage, and use of equipment to minimize breakage, wastage, and loss.
• Inspect fridges, bars, and storage areas regularly, ensuring appropriate stock rotation and expiry-date controls.
• Ensure beverage products are stored and handled correctly to minimize wastage and spoilage.
• Maintain required standards and specifications for beverages, cocktails, food items, and presentations.
• Ensure all opening and closing times are followed in accordance with applicable requirements and company standards.
• Ensure appropriate standards for music, sound, lighting, atmosphere, and overall outlet presentation.
• Ensure employees follow grooming, uniform, and appearance standards.
• Support the Assistant F&B Manager in enforcing employee entrance and operational procedures.
• Identify training needs and coordinate training programs with the Assistant F&B Manager.
• Conduct departmental induction and on-the-job training for new team members.
• Promote efficiency, confidence, courtesy, and excellent interpersonal skills within the team.
• Maintain positive and effective relationships with other hotel departments.
• Report equipment failures and maintenance issues promptly to the appropriate department.
• Follow up on maintenance requests to ensure issues are resolved.
• Assist the Duty Manager with operational tasks when required.
• Take full responsibility for the outlet operation in the absence of the Assistant F&B Manager.
• Perform any other reasonable duties assigned by management.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in a similar role within the hospitality industry.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, at the Rixos Murjana property. The role involves working within a dynamic hospitality environment focused on delivering high-quality guest experiences.