Associate Technician After Sales Quality Control📣 Job Ad

About the Role

CEER is seeking an Associate Technician, After Sales Quality Control to join their team. This full-time role is critical for maintaining high repair quality and operational performance within the workshop. The position involves implementing effective quality control procedures and supporting technicians to ensure all repairs meet dealership and manufacturer standards, directly contributing to customer satisfaction and workshop productivity.

Role Purpose

The primary purpose of this role is to ensure the highest level of repair quality and operational efficiency within the workshop. The Associate Technician will focus on minimizing repeat repairs (comebacks) and improving the Fixed Right First Time (FRFT) performance. This position ensures compliance with CEER’s After Sales Operation Standards and supports overall workshop effectiveness.

Key Responsibilities

• Perform comprehensive static and dynamic inspections to validate repair quality.
• Track Fixed Right First Time (FRFT) performance and work to minimize repeat repair (comebacks) cases.
• Conduct test drives, including drivability assessments and comeback evaluations, to confirm repair accuracy.
• Review Repair Orders to ensure accurate diagnosis, clear job descriptions, and proper documentation.
• Return incomplete or incorrect jobs to technicians with clear feedback and root-cause explanations.
• Maintain Quality Control logs and prepare Non-FRFT case analysis reports.
• Provide technical guidance and diagnostic support to technicians to enhance repair quality.
• Assist in allocating jobs based on technician skill level and workload.
• Track service campaign completion, warranty compliance, and adherence to dealership operating standards.
• Ensure compliance with CEER After Sales standards and warranty procedures.
• Report technical issues and workshop concerns to management, ensuring timely escalation and effective resolution.

Experience and Qualifications

Candidates for this role should possess 0-1 years of relevant experience. The position requires a foundational understanding of automotive repair processes and quality control principles. A commitment to maintaining high standards and supporting team performance is essential.

Work Type

This is a full-time position within CEER's after-sales operations.

Application Information

The salary for this position will be disclosed during the application process. Interested candidates are encouraged to apply to contribute to CEER's commitment to quality and customer satisfaction.