AsstMgr Housekeeping

About the Role

Sheraton is seeking an AsstMgr-Housekeeping for a full-time position. This is an entry-level management role focused on supporting daily operations within Housekeeping, Recreation/Health Club, and Laundry departments, where applicable. The position involves working with employees to ensure guestrooms and public spaces are clean and well-maintained. The Assistant Manager will conduct inspections, ensure accountability for corrective actions, and contribute to guest and employee satisfaction while adhering to the operating budget. This role requires 0-1 years of experience.

Key Responsibilities

• Ensure up-to-date knowledge and understanding of OSHA regulations.
• Oversee all lost and found procedures.
• Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies are available.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Collaborate effectively with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Assist in supervising an effective inspection program for all guestrooms and public spaces.
• Manage linen inventory and guest supplies, and assist in ordering supplies as necessary.
• Supervise Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observe service behaviors of employees and provide feedback to individuals, continuously striving to improve service performance.

Customer Service Focus

• Handle guest problems and complaints, seeking assistance from a supervisor as necessary.
• Assist in the review of comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to support day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry.
• Demonstrated ability to complete inspections and ensure accountability.
• Commitment to ensuring guest and employee satisfaction.
• Understanding of operating budget management.

Work Environment

This is a full-time position within the hospitality sector, supporting critical operational functions to maintain high standards of guest service and facility upkeep.