Club Lounge Supervisor

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering exceptional luxury service. The company emphasizes a culture where employees are empowered to be creative, thoughtful, and compassionate, guided by the "Gold Standards" which include the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands.

Role Overview: Club Lounge Supervisor

The Club Lounge Supervisor is responsible for ensuring the consistent delivery of The Ritz-Carlton's "Gold Standards" in service. This full-time role involves overseeing daily operations within the Club Lounge, ensuring guest satisfaction, and supporting the team. Candidates should have 2-5 years of relevant experience.

Key Responsibilities

• Ensure staff collaboration for optimum service and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setting up supplies, cleaning, and securing areas.
• Inspect storage areas for organization, adherence to FIFO, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
• Submit work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company safety and security policies and procedures, report accidents or unsafe conditions, and complete required safety training.
• Maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist guests with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with others.
• Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards, and recommend improvements for efficiency, productivity, quality, safety, or cost-savings.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Ability to visually inspect tools, equipment, or machines for defects.
• Ability to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces.
• Ability to move up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Duties

• Perform other reasonable job duties as requested by Supervisors.