Cluster Dir Sales & Marketing A

About the Role

Le Meridien is seeking a Cluster Dir-Sales & Marketing-A to lead the sales department for properties with over 300 peak rooms and significant local catering revenue. This full-time role involves managing both reactive and proactive sales efforts, providing daily leadership to sales associates, and ensuring the achievement of property sales objectives and revenue goals. The successful candidate will implement brand service strategies and initiatives to build long-term, value-based customer relationships.

Key Responsibilities

• Develop and manage strategic account plans for market demand generators.
• Determine and develop marketing communication activities in conjunction with Regional Marketing Communications.
• Provide customer intelligence by evaluating market and economic trends to adjust sales strategies.
• Review STAR reports and competitive shopping reports to maintain awareness of market position.
• Research competitor sales strategies to identify opportunities for occupancy and RevPAR growth.
• Attend sales strategy meetings to contribute to weekly and overall sales strategy.
• Develop and implement deployment strategies and innovative marketing ideas to increase market share.
• Serve as the primary sales contact for the General Manager, property leadership, Group Sales, and Area Sales leaders, as well as for customers.
• Participate in sales calls to acquire new business and close deals.
• Identify public relations opportunities and coordinate activities to enhance the overall marketing communication strategy.
• Execute and support Marriott’s Customer Service Standards and hotel Brand Standards.
• Manage the operational aspects of booked business, including proposal generation and contract writing.
• Monitor and ensure effective resolution of guest issues arising from the sales process.
• Manage the marketing budget for property-specific campaigns, promotions, and collateral.

Relationship Management

• Develop strong partnerships with local organizations to enhance brand and product awareness.
• Manage internal key stakeholder relationships effectively.
• Cultivate strong community and public relations through participation in local, regional, and national tradeshows and client events.
• Deliver exemplary customer service to drive satisfaction and loyalty by understanding customer needs and recommending appropriate features and services.

Leadership and Team Development

• Lead the property’s sales department, developing sales goals and strategies aligned with the brand business strategy.
• Coach leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals.
• Ensure the sales team understands and leverages Marriott International demand engines.
• Partner with Human Resources to attract, develop, and retain talent, supporting strategic market priorities.
• Set goals and expectations for direct reports, manage performance, and ensure accountability.
• Forecast talent needs and manage talent acquisition strategies with HR to minimize turnover.
• Identify, train, and mentor group sales associates, utilizing available on-the-job training tools.
• Transfer functional knowledge and develop group sales skills among other discipline managers.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. Preferred qualifications include:

• A 4-year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, showing progressive career growth and consistent exceptional performance.

Application Process

This is a full-time position. Salary details will be discussed during the interview process.