Cluster Sales Coordinator MICE

About the Role

St. Regis Hotels & Resorts is seeking a Cluster Sales Coordinator MICE to join their team in the Red Sea region. This contract position is ideal for individuals with 0-1 year of experience who are looking to support sales and marketing efforts within the hospitality sector.

Key Responsibilities

• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, faxing, and copying.
• Prepare sales-related documents throughout the sales process, such as proposals, contracts, or banquet event orders.
• Promote awareness of the brand image both internally and externally.
• Gather materials and assemble information packages, including brochures and promotional materials.
• Utilize sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information (*, commissions, leads, third parties) in sales process software.
• Answer guest questions regarding property facilities and services, such as hours of operation, rates and room types, packages, promotions, entertainment, restaurants, and special events.
• Serve as the primary point of contact for clients, communicating with them via phone and email to respond to questions and requests.

Operational Standards and Professional Conduct

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and expressing genuine appreciation.
• Communicate clearly and professionally, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to employee concerns.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

Perform other reasonable job duties as requested by Supervisors to support the overall operations of the department.