Director of Spa

About the Role

Accor is seeking a Director of Spa to lead Ciel Spa at SLS The Red Sea. This full-time role involves overseeing the spa operation, ensuring guest experiences, maintaining treatment standards, and managing commercial performance. The Director of Spa will curate wellness experiences that align with the SLS identity.

Company Overview

SLS The Red Sea is part of Ennismore’s lifestyle portfolio, known for its design and service. Located on the Red Sea coast, the resort features 150 keys, five Food & Beverage venues, and a spa. SLS The Red Sea aims to provide a blend of indulgence and entertainment, fostering a creative environment for its team.

Responsibilities

• Lead the strategy and daily operation of Ciel Spa, ensuring a personalized guest experience.
• Establish and maintain standards across treatments, guest journeys, reception, relaxation areas, retail, and all spa facilities.
• Curate and evolve the treatment menu, wellness experiences, and spa programming.
• Recruit, lead, train, and develop the Spa team, fostering a culture of service and development.
• Drive the commercial performance of the spa, including revenue, profitability, treatment utilization, retail sales, and cost management.
• Develop annual budgets, forecasts, and business plans, monitoring financial performance.
• Implement revenue management, pricing, packages, promotions, and upselling strategies.
• Monitor guest feedback, service quality, and industry trends to enhance the spa experience.
• Develop relationships with premium spa, skincare, beauty, and wellness partners.
• Partner with other hotel departments to integrate wellness into the wider guest journey.
• Create seasonal programming, wellness events, and collaborations.
• Oversee spa inventory, purchasing, retail, product control, and supplier relationships.
• Ensure spa facilities are presented, maintained, and operationally ready.
• Maintain hygiene, health, safety, treatment protocols, and guest privacy standards.
• Establish SOPs, service standards, and training programs.
• Prepare and analyze operational and financial reports.
• Stay informed of emerging luxury spa, beauty, and wellness trends.

Qualifications and Requirements

• A degree or diploma in Spa Management, Hospitality, Wellness, Business Management, or a related discipline is preferred.
• Minimum 5–7 years of spa or wellness experience, with significant experience in a senior leadership role within a luxury hotel, resort, or premium spa environment.
• Proven experience managing a full-service luxury spa operation, with knowledge of treatments, spa journeys, retail, and wellness programming.
• Strong commercial acumen with demonstrated experience managing budgets, forecasts, revenue, profitability, payroll, and operational costs.
• Proven ability to drive treatment utilization, retail performance, upselling, and overall spa revenue.
• Strong understanding of luxury spa service standards, guest experience, and current wellness trends.
• Exceptional leadership skills with experience recruiting, training, coaching, and developing a diverse team.
• Strong knowledge of spa hygiene, health and safety, treatment protocols, and operational compliance.
• Experience developing treatment menus, packages, promotions, partnerships, and seasonal wellness programming.
• Excellent guest relations and communication skills with a polished, intuitive, and personalized approach to service.
• Strong organizational and analytical skills with the ability to balance commercial performance with guest experience.
• Experience with spa management and booking systems, Microsoft Office, and relevant hotel operating systems.
• Excellent written and verbal communication skills in English; Arabic and additional languages are advantageous.
• Flexible and hands-on leadership style, with the ability to work according to the operational requirements of a luxury resort environment.

Work Type

This is a full-time position requiring a flexible and hands-on leadership approach within a luxury resort environment.

Application Process

Candidates with the required qualifications and experience are encouraged to apply.