EV Charging Technical Lead Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking an EV Charging Technical Lead to manage its EV charging infrastructure, encompassing both home and flash charging solutions, across the Kingdom of Saudi Arabia. This full-time role requires 2-5 years of experience and involves hands-on site execution, contractor oversight, and technical reporting to ensure all chargers within the Charge2Moov network meet OEM and regulatory standards.

Role Context and Reporting

Reporting to the Senior Manager – EV Charging, the Technical Lead serves as the primary technical point of contact. This position bridges field contractors, internal commercial and aftersales teams, and KSA regulatory bodies such as SE, SASO, and MOMRAH. The role is critical for maintaining network uptime, ensuring customer satisfaction, and supporting the expansion of Al-Futtaim's EV charging ecosystem, which is a strategic component of the brand's EV offerings in KSA.

Key Responsibilities

• Investigate and resolve customer complaints for AC home chargers and DC public chargers across assigned sites.
• Perform on-site diagnostics, fault rectification, and corrective maintenance to restore charger uptime within agreed SLA windows.
• Execute software upgrades, firmware patches, and configuration management activities on AC charger hardware.
• Conduct Level-1 maintenance and structured fault diagnosis on DC fast-chargers according to OEM guidelines.
• Support commissioning and functional testing of newly installed chargers, providing technical sign-off upon full verification against acceptance criteria.
• Perform detailed site surveys and technical readiness assessments before DC charger installations.
• Coordinate with SE-certified contractors for planning, scheduling, and supervising AC and DC charger installations at various sites.
• Monitor installation activities to ensure compliance with technical specifications, electrical safety standards (SASO / SE), and MOMRAH regulations.
• Review contractor workmanship, document non-conformance items, and track their resolution to final acceptance.
• Manage technical interfaces between civil, electrical, and networking trades on multi-discipline installation projects.
• Ensure zero safety or regulatory non-compliance incidents during all supervised installation activities.
• Prepare and submit structured technical reports on installation progress, commissioning status, and field findings.
• Produce site survey reports, commercial quotations, and technical snag lists for each site visit.
• Maintain accurate maintenance logs, fault registers, and resolution records for all managed charger assets.
• Compile weekly and monthly dashboards tracking charger uptime, open faults, contractor performance, and installation milestones.
• Document escalation cases with clear root-cause analysis and recommendations for corrective and preventive actions.
• Ensure all field records are retained in the designated document management system in a timely and accurate manner.

Stakeholder Engagement

• Act as the primary technical liaison between internal teams (Business Development, Aftersales, Commercial) and external contractors or vendors.
• Facilitate timely resolution of technical issues through appropriate escalation and tracking follow-up actions.
• Support procurement by providing technical input on bills of materials, scopes of work, and contractor pre-qualification and evaluation.
• Represent EV Charging Engineering in project site meetings, client walkthroughs, and regulatory inspections.