Event Planning

About the Role

Aloft is seeking an Event Planning professional to join their team. This full-time role requires 0-1 years of experience and focuses on promoting brand image, ensuring guest satisfaction, and maintaining operational efficiency within a dynamic environment.

Key Responsibilities

• Promote brand image awareness both internally and externally.
• Prioritize and resolve outstanding requests or problems from the previous day.
• Receive, record, and relay messages accurately and completely.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Attend daily lineups promptly and assist with guest greetings as assigned.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Adhere to all company policies and procedures, including maintaining a professional appearance and confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards, and identify ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.
• Perform other reasonable job duties as requested by supervisors.

Safety and Security Compliance

• Report work-related accidents or injuries immediately to a manager/supervisor.
• Complete appropriate safety training and certifications.
• Follow company and department safety and security policies to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions, or report them to management and security/safety personnel.
• Follow property-specific procedures for handling emergency situations (*, evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Adhere to Hazardous Material Management Program procedures for handling and disposing of chemicals, including using Material Safety Data Sheets (MSDS).

Guest Service and Communication

• Actively listen and respond positively to guest questions, concerns, and requests using established processes to resolve issues and build trust.
• Address guests' service needs professionally, positively, and in a timely manner.
• Provide assistance to individuals with disabilities within guidelines.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs by asking questions and observing preferences.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• Engage guests in conversation regarding their stay, property services, and local attractions.
• Thank guests with genuine appreciation and provide a fond farewell.
• Discuss work topics discreetly with coworkers, supervisors, or managers, avoiding public areas.
• Prepare and review written documents, including proofreading and editing for accuracy and completeness.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Answer telephones using appropriate etiquette, including answering within three rings, using a smile in one's voice, and transferring calls correctly.
• Speak to guests and coworkers using clear, appropriate, and professional language.
• Effectively exchange information with other employees, including using electronic devices.

Operational Support

• Assist management in ensuring hourly employees have necessary resources (*, supplies, equipment, inventory).
• Ensure employee compliance with company standards, policies, and external regulations (*, safety, OSHA, department-specific procedures).

Qualifications

• 0-1 years of experience in a related field.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Strong commitment to following company policies and procedures.