F&B Service Expert

About the Role

The Ritz-Carlton Hotel Company, *** is seeking an F&B Service Expert to join its team in the Red Sea region. This full-time role focuses on creating memorable dining experiences for guests beyond just food and beverages. The F&B Service Expert takes initiative to offer comprehensive services, ensuring guest satisfaction.

Key Duties and Tasks

The F&B Service Expert is responsible for ensuring that all customer interactions contribute positively to the overall dining experience. Key duties include:

• Setting tables according to established standards.
• Communicating effectively with kitchen staff regarding orders and guest needs.
• Interacting with and serving customers professionally.
• Maintaining cleanliness of work areas and supplies.

Responsibilities and Workplace Standards

Regardless of position, all team members are expected to uphold essential standards for success. These include:

• Creating and maintaining a safe workplace environment.
• Adhering to all company policies and procedures.
• Respecting and maintaining quality standards in all aspects of service.
• Ensuring professional appearance, uniform, and communication at all times.

Physical Requirements of the Role

The F&B Service Expert role requires physical activity, including prolonged periods of standing, sitting, or walking. The role involves moving on various surfaces, managing menus (reading and visual checks), and handling objects. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to * kg (25 pounds) without assistance and up to * kg (50 pounds) with assistance. Tasks also involve reaching overhead and below the knees, bending, twisting, pulling, and stooping. Performing these tasks accurately is essential for guest satisfaction and business operations.

Qualifications and Experience

Candidates should have 0-1 years of experience in a relevant service role. The position requires a commitment to upholding The Ritz-Carlton's standards of excellence daily. These standards, which include the employee promise, credo, and service values, are fundamental to the brand's reputation as a leading global luxury hotel provider. Team members are expected to learn and apply these standards consistently.

Work Environment

This is a full-time position within The Ritz-Carlton Hotel Company, ***, located in the Red Sea. The role operates within a luxury hotel environment where adherence to high service standards is paramount.