(Field Support Technician)

About the Role

Right Job Security Solutions is seeking a Field Support Technician to join their team in Yanbu, Al Madinah. This is a full-time, on-site position available exclusively to Saudi nationals. The successful candidate will provide direct technical support for desktop computers and related equipment, including installation, configuration, and routine maintenance.

Key Responsibilities

• Diagnose and repair hardware and software issues to ensure operational continuity and minimize user downtime.
• Respond to technical support requests and provide on-site assistance to users at various work locations.
• Document and record technical problems, temporary solutions, and final resolutions implemented.
• Communicate and collaborate with senior technical staff when necessary to resolve complex issues.
• Adhere to company standards and approved safety procedures while providing service at client sites.

Qualifications and Requirements

• Must be a Saudi national with the ability to work on-site in Yanbu.
• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experience).
• Strong skills in field support and providing direct assistance to users, including handling equipment and devices.
• Practical experience in setting up, configuring, and upgrading desktop computers.
• Good knowledge of technical support for systems and software, and basic networking environments.
• Excellent troubleshooting skills to effectively identify, isolate, and resolve faults.
• Ability to perform computer maintenance, replace faulty parts, and test systems.
• Basic knowledge of Windows operating systems and common office suite applications (*, Microsoft Office).
• Good communication skills and the ability to explain technical issues in a simplified manner to users.
• Ability to work independently, prioritize tasks, and accurately manage service documentation.
• Possession of a valid driving license and willingness to travel locally between sites.

Experience

This role requires 0-1 years of relevant experience.

Work Type

This is a full-time position.

Location

The position is based in Yanbu, Al Madinah.