Guest Experience Agent

📣 Job Ad

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Saudi Arabia

Job Description

About the Role

Marriott International is seeking a Guest Experience Agent for a full-time position. This role focuses on creating a memorable and unique experience for guests, extending beyond standard check-in and check-out procedures. Guest Experience Agents are empowered to deliver a range of services throughout a guest's stay, ensuring operational needs are met and requests are addressed efficiently.

Key Responsibilities

Initiating and delivering a wide range of services to guide guests through their entire stay.
Processing operational needs and addressing guest requests promptly.
Completing necessary reports and sharing information about the local area.
Ensuring all transactions contribute positively to the overall guest experience.
Maintaining a safe workplace and adhering to company policies and procedures.
Upholding confidentiality and protecting company assets.
Maintaining quality standards and presenting a professional appearance and communication style.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Experience

0-1 years of relevant experience.

About EDITION Hotels

EDITION Hotels, a brand within Marriott International, combines the vision of Ian Schrager with world-class luxury hotel service and global reach. The brand aims to provide a refined yet individual experience, targeting consumers who value quality, originality, design, and service excellence without conventional limitations. Joining EDITION means becoming part of a portfolio of brands under Marriott International, offering opportunities for professional growth and contribution to a global team.

Candidate Profile

We are seeking individuals who are outgoing and dedicated to providing service that is genuine and heartfelt. The ideal candidate will be inspired by a challenging work environment and take pride in contributing to a guest experience that continuously delights and enchants.