Guest Experience Agent

About Marriott International and EDITION Hotels

Marriott International is seeking a Guest Experience Agent to join the team at EDITION Hotels. EDITION Hotels combine the visionary approach of boutique hotelier Ian Schrager with the service delivery of a world-class luxury hotel and the global reach of Marriott International. This brand aims to create a distinct experience in hospitality, targeting sophisticated consumers who value quality, originality, design, and service excellence without limitations.

The Guest Experience Agent Role

Guest Experience Agents are dedicated to creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. This full-time role empowers individuals to deliver a comprehensive range of services that guide guests throughout their entire stay. The objective is to ensure that all interactions and transactions contribute positively to the overall guest experience.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.
• Contribute to creating a safe workplace environment.
• Uphold company quality standards consistently.

Professional Conduct and Physical Requirements

Success in this role requires adherence to professional standards and the ability to meet specific physical demands. Candidates must be prepared to:

• Follow all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets.
• Ensure professional uniform, personal appearance, and communication at all times.
• Stand, sit, or walk for extended periods.
• Perform hands-on tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Candidate Profile

Candidates for the Guest Experience Agent position should meet the following requirements:

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience is required (0-1 year experience is acceptable).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

EDITION Hotels seeks outgoing individuals who are inspired, challenged, and committed to providing service that originates from genuine care rather than prescriptive guidelines.

Work Type

This is a full-time position within the dynamic environment of EDITION Hotels, part of Marriott International. The role emphasizes a hands-on approach to guest service, ensuring every interaction contributes to a superior hospitality experience.