Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert to join the team in Makkah. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to deliver a wide range of services and take initiative to meet guest needs.

Key Responsibilities

• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing necessary reports accurately.
• Sharing highlights and information about the local area with guests.
• Ensuring transactions are integrated smoothly into the overall guest experience.

Professional Standards and Physical Requirements

Success in this role requires adherence to several critical standards, including maintaining a safe workplace, following company policies and procedures, upholding confidentiality, protecting company assets, and ensuring professional appearance and communication. The role involves physical activity such as standing, sitting, or walking for extended periods, and taking a hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. This role is suitable for individuals who are proactive in delivering guest services and committed to maintaining high standards of quality and professionalism.

About the Team and Brand

The Guest Experience Expert will join the Le Méridien brand, part of the Marriott International portfolio. Le Méridien is inspired by the era of glamorous travel, celebrating cultures through a European spirit that appreciates the good life. The brand seeks individuals who are curious, creative, and appreciate connecting with like-minded guests to create memorable experiences.

Application Information

This is a full-time position with Marriott International in Makkah. Salary details will be discussed during the interview process.