Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to deliver a wide range of services, ensuring operational needs are met and guest requests are addressed efficiently.

Key Responsibilities

• Deliver a range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Maintain confidentiality of company and guest information.
• Protect company assets and uphold quality standards.
• Ensure professional appearance, uniform, and communication at all times.

Physical Requirements

The role requires standing, sitting, or walking for extended periods. It also involves a hands-on approach, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these physical duties consistently is essential for success in this position.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Experience Level

This position is suitable for candidates with 0-1 years of experience, including those new to the workforce.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the hospitality sector. The role involves direct interaction with guests and requires a proactive approach to service delivery.