Guest Experience Expert Saudi Only

About the Role

Luxury Collection is seeking a Guest Experience Expert to join their team. This full-time role is open to Saudi nationals with 0-1 years of experience. The position focuses on creating memorable and unique guest experiences beyond standard check-in and check-out processes.

Role Responsibilities

Guest Experience Experts are empowered to provide a comprehensive range of services throughout a guest's stay. This includes taking initiative to address guest needs and operational requirements.

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests.
• Completing necessary reports.
• Sharing highlights and information about the local area.
• Ensuring all transactions contribute positively to the guest experience.

Key Success Factors

Success in this role requires adherence to company standards and a proactive approach to guest service. The following are critical for all positions within the company:

• Creating a safe workplace environment.
• Following all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards.
• Maintaining a professional uniform, personal appearance, and communication style.

Physical Requirements

The role of Guest Experience Expert involves active engagement and mobility. Candidates should be prepared for the following physical demands:

• Standing, sitting, or walking for extended periods.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Luxury Collection

The Luxury Collection Hotels & Resorts operates over 120 properties across more than 35 countries, offering authentic experiences designed to create lasting memories. With a history dating back to 1906 under the Italian CIGA brand, the collection continuously evolves to meet the expectations of luxury travelers. Each hotel and resort is distinct, serving as a gateway to its destination's cultural charms. The Luxury Collection is part of the Marriott International portfolio of brands. The company values individuals who appreciate evocative storytelling, possess a passion for destination heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.