Guest Relations Officer Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Guest Relations Officer to serve as the initial point of contact for all showroom visitors. This full-time position is crucial for delivering a premium welcome experience and ensuring efficient customer engagement and routing within the sales process. The role requires 0-1 years of experience.

Role Purpose and Impact

The Guest Relations Officer plays a significant part in shaping the first impressions of the brand by upholding high standards of hospitality, showroom presentation, and customer interaction. By effectively managing guest flow, accurately capturing lead data, and coordinating with the sales team, this role directly contributes to lead conversion, customer satisfaction, and overall showroom performance. The position ensures that every visitor experience aligns with OEM brand standards and dealership customer experience expectations.

Key Responsibilities

• Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly.
• Provide a premium hospitality experience, including refreshments, lounge management, and VIP guest prioritization.
• Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines.
• Ensure a warm, professional, and consistent customer experience at all times.

Core Duties

• Capture complete and accurate customer information, including contact details, preferences, and visit purpose, in the CRM / DMS system.
• Allocate walk-in leads according to showroom rotation rules, ensuring fair distribution and adherence to SLA timelines.
• Monitor Sales Executive engagement times and escalate delays or missed follow-ups to the Sales Supervisor.
• Ensure zero loss of showroom traffic by maintaining strict discipline in lead capture and tracking.

Experience Required

Candidates should possess 0-1 years of relevant experience in a customer-facing role, preferably within a hospitality or showroom environment.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position is not disclosed.