Guest Experience Expert

📣 Job Ad

about 2 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating a memorable and unique experience for guests, extending beyond standard check-in and check-out procedures. Guest Experience Experts are empowered to provide a range of services that guide guests throughout their stay.

Key Responsibilities

Processing operational needs.
Addressing guest requests.
Completing reports.
Sharing information about the local area.
Ensuring transactions contribute positively to the guest experience.

Critical Success Factors

Success in this role requires adherence to company standards and a professional approach to all tasks. Key factors include:

Creating a safe workplace.
Following company policies and procedures.
Maintaining confidentiality.
Protecting company assets.
Upholding quality standards.
Ensuring professional uniform, personal appearance, and communications.

Physical Requirements

Guest Experience Experts are expected to be active and mobile throughout their shifts. This includes standing, sitting, or walking for extended periods, and taking a hands-on approach to work. The role involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

Education: High school diploma or * equivalent.
Related Work Experience: No related work experience is required (0-1 years).
Supervisory Experience: No supervisory experience is required.
License or Certification: None.

About Marriott International

Marriott Hotels aims to enhance hospitality through innovation while maintaining guest comfort globally. As a host with Marriott Hotels, you will contribute to delivering thoughtful, heartfelt, and forward-thinking service that upholds the brand's legacy. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands, where associates are encouraged to achieve their best work and belong to a global team.