Guest Experience Expert

About the Guest Experience Expert Role

Marriott International is seeking a Guest Experience Expert to join our team in Makkah, with operations extending to Jeddah. This full-time role focuses on creating a memorable and personalized experience for guests throughout their stay, moving beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to address guest needs and operational requirements proactively.

Key Responsibilities

• Deliver a range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and documentation.
• Share information about local area highlights to enhance the guest experience.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Conduct

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Ensure the confidentiality of sensitive information.
• Protect company assets from loss or damage.
• Uphold established quality standards in all tasks.
• Present a professional appearance, uniform, and communication style at all times.

Physical Requirements

This role requires a hands-on approach and involves physical activity. Guest Experience Experts must be able to stand, sit, or walk for extended periods. The position also requires the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of relevant experience is required.
• Ability to perform all job duties effectively and consistently.

Application Information

This is a full-time position with a competitive salary that will be disclosed during the recruitment process. We encourage qualified candidates to apply.